[Immediate Start] Senior Technical Specialist

3 weeks ago

Sydney, Australia Singtel Group Full time

Senior Technical Specialist - Contact Centre Operations

We’re on the lookout for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country. If you’re passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite, transitioning to 5 days onsite as part of team integration and operational alignment.

What You’ll Be Doing

- Own and resolve complex technical issues, ensuring timely communication with stakeholders.

- Deliver outstanding customer experiences through expert troubleshooting and clear, proactive communication.

- Maintain accurate and detailed records in ServiceNow, ensuring all incidents and interactions are well documented.

- Collaborate with transition teams to validate new solutions and ensure seamless handover to operational support.

What You’ll Bring

- A degree in IT, Engineering, or equivalent hands-on industry experience.

- Proven expertise in complex technical environments, with a strong problem-solving mindset.

- Deep domain knowledge essential to succeed in this role.

- Strong working knowledge of NICE CXOne contact centre solutions.

- Proficiency in SIP technologies and experience managing Session Border Controllers (SBCs).

- Familiarity with call recording systems and their integration.

- Solid understanding of ITIL frameworks, especially Change, Incident, and Problem Management.

- Australian citizenship and eligibility for Federal Government security clearance.

Why Join Optus?

- 3 days in the office, 2 days remote – with flexible hours to suit

- Inclusive carer neutral paid Parental Leave of up to 16 weeks

- Competitive leave including 2 'Connected Leave' days

- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’

- Own your own growth by accessing an extensive online and facilitator led learning catalogue.

- Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

Ready to Make an Impact?

Search#OptusLife on LinkedIn to see what it’s like behind the scenes.

At Optus, we value diversity and inclusion. We welcome applicants from all backgrounds and are committed to providing a fair and accessible recruitment process. If you require adjustments or support, please contact AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more on our commitment to Diversity, Inclusion & Belonging, visit: optus.com.au/about/inclusion-diversit

#J-18808-Ljbffr

  • Rigger - Immediate Start

    6 days ago

    Sydney, Australia New Start Full time

    We are hiring experienced **Riggers** for **Immediate Start** on Tier 1 projects in **Sydney and Paramatta.** **Par rate**: $35 - $40per hour + productivity allowance of $5hr +Travel Allowance of $25/day **Full-time hours** **Duties include** - You will be working on heavy Structural Steel and architectural metalwork. - We are looking for applicants with...

  • Senior Technical Specialist

    1 week ago

    Sydney, New South Wales, Australia Optus Full time $120,000 - $180,000 per year

    It starts with YESAt Optus, we have an ambitious goal to be Australia's most loved everyday brand.Based in Macquarie Park, Sydney, as a senior Technical Specialist, your role is a subject matter expert in the IP Networks Reliability Engineering team, which handles various aspects of network management and security.The role is responsible for driving...

  • Technical Support Specialist

    2 days ago

    Sydney, Australia Excolo Partners Full time

    Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join thier Service Delivery Team! IT & Telecomms Help Desk / Support Sydney Contract We're working with a Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join their Service Delivery Team! In this role, you...

  • Category & Sourcing Specialist

    2 weeks ago

    Sydney, Australia The Technical and Engineering Network Full time

    Category & Sourcing Specialist - Permanent Opportunity - Immediate Start Category & Sourcing Specialist (Graduate) Location: Macquarie Park Permanent Opportunity Ten Recruitment are pleased to partner with a key client for the recruit of a category and sourcing specialist. The Category and Sourcing Specialist is responsible for actively supporting the...

  • Senior Technical Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Singtel Group Full time

    Select how often (in days) to receive an alert:Senior Technical Specialist - Contact Centre OperationsWe're looking for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country. If you're passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work...

  • Senior Technical Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Peoplebank Australia NSW Full time $90,000 - $120,000 per year

    About the Company:Our client an iconic Australian organisation providing products and services to millions of customers. They are pioneering, progressive and are leaders in their field. About the RoleSeeking a Senior Technical Specialist to support one of the largest Federal Government Contact Centre operations in Australia. Opportunity to work with...

  • Product Specialist

    2 days ago

    Sydney, Australia Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...

  • Senior Credit Analyst – Equipment Finance

    3 days ago

    Council of the City of Sydney, Australia Hudson AU Full time

    Join a fast-growing financial services group supporting major commercial and mining clients across Australia and Asia. This is an immediate-start, 6-month contract for a confident and technically strong Senior Credit Analyst who wants to take control of credit assessment, risk management, and portfolio performance in a lean, empowered environment. Reporting...

  • Senior Programmatic Operations Specialist

    3 weeks ago

    Sydney, Australia DAZN Full time

    Senior Programmatic Operations Specialist Application Deadline: 3 October 2025 Department: Foxtel Media Employment Type: Permanent Location: Australia - Artarmon Reporting To: Jibu Kanjirathinkal Description Do you have a deep understanding of the programmatic landscape, strong analytical skills, and a passion for driving results through data-driven...

  • Technical Device Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hays Full time $100,000 - $120,000 per year

    Technical Device Support Specialist Sydney CBD | $85,000 + Super | Immediate StartAre you a tech-savvy problem solver with a passion for customer service? We're looking for aTechnical Device Support Specialistto join our team and provide Tier 3 support forRetail hardware and software used. Role PurposeAs a key member of our technical support team, you'll...