Technical Device Support Specialist

2 days ago

Sydney, New South Wales, Australia Hays Full time $100,000 - $120,000 per year

Technical Device Support Specialist

Sydney CBD | $85,000 + Super | Immediate Start

Are you a tech-savvy problem solver with a passion for customer service? We're looking for a
Technical Device Support Specialist
to join our team and provide Tier 3 support for
Retail hardware and software used
.

Role Purpose

As a key member of our technical support team, you'll be responsible for end-to-end site installations and ongoing support of
Retail hardware and software used
product lines. You'll work closely with cross-functional teams and customers to ensure seamless service delivery, while maintaining high standards of professionalism and technical excellence.

Key Responsibilities

  • Troubleshoot and resolve hardware, software, and network issues for POS and terminal systems.
  • Deliver exceptional customer support via phone, email, and onsite visits.
  • Install and configure POS and terminal systems, ensuring full functionality.
  • Provide training and create documentation for users and internal teams.
  • Analyse support trends and proactively develop solutions.
  • Collaborate with sales, IT, and product teams to improve service delivery.
  • Contribute to continuous improvement of support processes and SOPs.

What You'll Bring

  • Minimum 2 years' experience in technical support, particularly with hardware/software troubleshooting.
  • Strong customer service skills and the ability to manage multiple tasks.
  • Excellent communication skills—both written and verbal.
  • A proactive mindset with the ability to learn new technologies quickly.
  • Flexibility to work after hours when required.

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