Senior Technical Specialist

1 week ago

Sydney, New South Wales, Australia Peoplebank Australia NSW Full time $104,000 - $130,878 per year

About the Company:

Our client an iconic Australian organisation providing products and services to millions of customers. They are pioneering, progressive and are leaders in their field.

About the Role

Seeking a Senior Technical Specialist to support one of the largest Federal Government Contact Centre operations in Australia. Opportunity to work with cutting-edge technologies in a NOC-style environment.

Key Responsibilities

  • Take ownership of and resolve complex technical issues, ensuring timely updates to stakeholders.
  • Deliver exceptional customer experiences through expert troubleshooting and clear communication.
  • Maintain detailed incident records and service interactions in ServiceNow.
  • Collaborate with transition teams to validate new solutions and ensure smooth handover into operational support.

Skills & Experience Required

  • Proven expertise in complex technical environments, with strong problem-solving skills.
  • Deep domain knowledge relevant to large-scale contact centre operations.
  • Strong working knowledge of NICE CXone contact centre solutions.
  • Proficiency in SIP technologies and managing Session Border Controllers (SBCs).
  • Experience with call recording systems and their integrations.
  • Solid understanding of ITIL frameworks, especially Change, Incident, and Problem Management.
  • Australian citizenship with eligibility for Federal Government security clearance.

For a confidential discussion, please contact Pravin on quoting reference

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