Technical Support Specialist

1 day ago

Sydney, Australia Excolo Partners Full time

Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join thier Service Delivery Team

IT & Telecomms

Help Desk / Support

Sydney

Contract

We're working with a Prestigious Financial Services Organisation that is looking for a Technical Support Specialist to join their Service Delivery Team In this role, you will be supporting internal customers and external clients. Working in a mature and high profile environment, this is the perfect place to grow your career and develop your technical skills
- Career defining opportunity
- Sydney, CBD - Mix of WFH & Office
- Immediate Start

**What you will be responsible for**:

- You will proactively ensure the management and resolution of customer queries in a timely and efficient manner
- Actively monitor and maintain connectivity across critical systems
- Work with customers' readiness for system and product releases
- Deliver exceptional service maintaining high standards of support and responsiveness on all technical related matters including production and development support
- Support the Operation & Technical teams in Test and Production Environments; assisting in the development and refining of workflows between departments to ensure a streamlined and efficient customer experience
- Work with customers during various development and testing phases such as API Development, Qualification Testing, End to End Testing, Implementation Rehearsals and Production Go-Live;
- Ensuring availability and servicing within support hours and agreed on SLA's
- Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience

**What you will have to be successful**:

- Customer service orientated and delivery focused environment
- An understanding of the Australian financial services industries and terminologies
- Experience in providing technical support across technical systems, protocols or infrastructure
- Experience in using call logging and tracking systems
- Proven verbal, written and communication skills including experience with data collation and report writing for management
- Technical mindset with exposure to networking concepts
- Exposure to CRM systems

  • Technical Support Specialist

    1 week ago

    Sydney, Australia Vanta Full time

    As Vanta's Technical Support Specialist in Australia, you will help our Vanta customers by addressing their technical support requests. You will work closely with other members of the Vanta Support and Engineering teams to ensure we deliver a superior customer experience while adhering to our service SLAs. At Vanta, our mission is to secure the internet and...

  • Technical Support Specialist

    1 day ago

    Sydney, Australia Applanix Full time

    **Your Title**:Technical Support Specialist **Job Location**:Sydney, NSW, Australia **Our Department**:Trimble Viewpoint Are you interested in supporting our cutting-edge technology products for the construction sector to customers across Australia? **What You Will Do** As a Technical Support Specialist with Trimble, you are an important primary support...

  • Technical Specialist

    2 weeks ago

    Sydney, Australia InterSystems Full time

    **Job Summary** **Responsibilities** - The tasks typically undertaken by a technical specialist as part of a project are: **Integration** Technical specialists are responsible for: - Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the...

  • Technical Device Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hays Full time $100,000 - $120,000 per year

    Technical Device Support Specialist Sydney CBD | $85,000 + Super | Immediate StartAre you a tech-savvy problem solver with a passion for customer service? We're looking for aTechnical Device Support Specialistto join our team and provide Tier 3 support forRetail hardware and software used. Role PurposeAs a key member of our technical support team, you'll...

  • Technical Device Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hays | Contact Centres Full time $90,000 - $120,000 per year

    Technical Device Support Specialist Sydney CBD | $85,000 + Super | Immediate StartAre you a tech-savvy problem solver with a passion for customer service? We're looking for aTechnical Device Support Specialist to join our team and provide Tier 3 support for Retail hardware and software used. Role PurposeAs a key member of our technical support team, you'll...

  • Technical Support Specialist

    5 days ago

    Sydney, Australia Gartner Full time

    **Description**: The Technical Support Specialist provides second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and will also provide technical expertise on projects, site visits and Gartner Events support. **Responsibilities**: - Escalated (level 2) technical support: Provides technical hardware...

  • Technical Device Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Jobs via eFinancialCareers Full time $100,000 - $120,000 per year

    Tier 3 Tech Product SupportTechnical Device Support Specialist Sydney CBD | $85,000 + Super | Immediate StartAre you a tech-savvy problem solver with a passion for customer service? We're looking for aTechnical Device Support Specialist to join our team and provide Tier 3 support for Retail hardware and software used.Role PurposeAs a key member of our...

  • Technical Support Specialist

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at Vanta (not for Hatch)** Hatch is supporting Vanta to find a great Technical Support Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Vanta. **About the role at Vanta** As...

  • Technical Support Specialist

    1 day ago

    Sydney, Australia Technogym Full time

    Technical Support Specialist **Location**:Sydney, NSW, AU **Function/Branch**:Operations **Type of contract**:Permanent Employee Our CompanyTechnogym inspires **70 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **Healthness lifestyle** of exercise, a balanced diet, and a...

  • Technical Support Specialist

    7 days ago

    Greater Sydney Area, Australia REND Tech Associates Full time $104,000 - $130,878 per year

    About UsREND Tech Associates is a leading IT solutions partner specialising in the healthcare industry. We support medical practices, clinics, and healthcare providers with secure, reliable, and innovative technology solutions. Our mission is to keep healthcare professionals connected and productive through exceptional IT support and tailored services.The...