Senior Technical Specialist

It starts with YES

At Optus, we have an ambitious goal to be Australia's most loved everyday brand.

Based in Macquarie Park, Sydney, as a senior Technical Specialist, your role is a subject matter expert in the IP Networks Reliability Engineering team, which handles various aspects of network management and security.

The role is responsible for driving proactive initiatives to improve network reliability and availability, as well as working with different teams and stakeholders. The role may also require late night and weekend work.

This requires exceptional and in depth understanding of respective domains, platforms and testing and support methodologies, and the ability to provide technical leadership.

Your day in the life of a Senior Technical Specialist at Optus

Lead IPNE PIR and rep IPNE across all problem management related engagements

Manage change advisory board process, qualifications, approvals including seeking approvals

Ensuring respective platform owners are tracking to EOL & EOS replacement and compliance to CSRC guidelines.

Accountable for Problem Management, Change Management, lifecycle management governance and business continuity planning across technology tower and responsible for cross functional deliverables across IPNE towers

Drive, track and build KMDB (Knowledge Management database) improving self service capabilities across – IPNE, Networks and other network services.

Overall ownership of various products in relation to Operations.

Investigate, develop, and deploy new features or designs that will improve the Reliability and availability of existing infrastructure

Your skills to pay the bills

Extensive experience in telecommunications. Both depth and breadth of technical experience is required.

This should include extensive experience in a technical role in one or more of the following areas: Mobile Network Technologies, Voice over IP, IP Networking, OSS (Network management), Intelligent Network elements, Data Centre switching, Firewall, Perimeter security, Cyber Security & Automation

Good understanding of Optus operations roles, procedures, and day to day activities.

Understanding and can diagnose customer complaints

Major fault management across multiple platforms

Clearly communicate and present ideas and information to GM level

Vendor certifications, such as CCIE or equivalent, would be highly desirable and has keen interest in AI developments

Perks we love at Optus

Competitive salary and performance incentives

Discounts to Optus products and services, and to over 400 retailers Australia-wide

Training, mentoring and development opportunities (ask us about OptusU)

Up to five days of Volunteer Leave per year

A "connected" day for you to use to connect to something you are passionate about

Hybrid ways of working

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email

along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit