Volunteer - Community Phone Connect

Job Description

About the Role

As a Community Phone Connect Volunteer, you will support DPV Health's vision by assisting the Individualised Care & Social Support team. You will be responsible for conducting scheduled well-being phone calls to over 300 clients in the City of Hume and Whittlesea. This free service aims to provide reassurance and companionship to individuals living alone.

This role is ideal for those passionate about community support and social connection. Your time and dedication will make a meaningful difference in the lives of those at risk of isolation.

Key Responsibilities

- Contacting registered participants according to your rostered schedule.
- Arranging shift coverage if unable to fulfill your commitment.
- Conducting weekly well-being calls with assigned clients.
- Accurately recording data in Carelink (training provided).
- Maintaining strict confidentiality and security of client records.
- Following all DPV Health procedures and guidelines.

Desired Skills and Experience

About You

To succeed in this role, you will bring:

- Strong listening skills and ability to follow instructions.
- Empathy for older individuals and people with disabilities.
- Experience supporting the ageing community (professionally or personally).
- A genuine desire to help others and promote social well-being.
- Interest in working with individuals experiencing disability, ageing, or mental health challenges.
- Team-oriented mindset with strong interpersonal skills.
- Professional and respectful representation of DPV Health.
- Basic computer proficiency (training on Carelink provided).
- Ability to handle sensitive information with discretion and confidentiality.
- Strong organisational skills and attention to detail.

Why Volunteer with DPV Health?

Supportive and inclusive environment: Join a team that values collaboration and personal growth.

Meaningful work: Make a lasting impact on the health and well-being of your community.

Ongoing training: Benefit from professional development opportunities.

The Fine Print

- Successful candidates will need to undergo a National Police Check
- A valid Working with Children Check

Our Talent Experience

We kindly request you include a covering letter, addressed to Nicola Matthews, detailing your motivation for joining DPV Health Volunteer team, and highlighting the qualities you bring to this position.

For further information, please contact Nicola Matthews, Student and Volunteer Placement Coordinator on 0447 042 027.

To view the Position Description, please click here.

Make your next move, a great one Click Apply now below

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background. We encourage all individuals to apply.

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact peopleandculture@dpvhealth.org.au

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