Volunteer Opportunity: Customer Care Officer

4 days ago

Melbourne, Victoria, Australia Community Accessability Inc Full time

**Volunteer Opportunity**: Customer Care Officer

**Position Type**: Volunteer

**Location**: Thomastown

**About Us**:
Community Accessability is a not-for-profit organisation dedicated to supporting aged care recipients across the state. We are seeking compassionate and community-focused volunteers to provide essential phone-based support to our aged care clients, ensuring they feel connected and valued.

**About the Role**:
As a Customer Care Officer, you'll play a vital role in checking in with our aged care customers through regular phone calls. These conversations help foster a sense of community, address any concerns, and ensure our clients feel supported and heard.

**Key Responsibilities**:

- Conduct regular phone check-ins with aged care clients.
- Provide a friendly and empathetic ear to listen to their needs and feedback.
- Maintain accurate records of client interactions.
- Identify and report any concerns or issues to management.
- Support initiatives that enhance client satisfaction and well-being.

**What We're Looking For**:

- Excellent communication and listening skills.
- A friendly, patient, and empathetic approach to client interaction.
- Strong attention to detail for recording client information.
- Reliable and committed to maintaining a regular schedule of calls.
- Passion for supporting aged care clients and improving their experience.

**Why Join Us?**
- **Make a Difference**: Provide meaningful support and connection to aged care recipients.
- **Skill Development**: Enhance your communication and customer service skills.
- Community Impact: Play a critical role in improving the lives of clients across the region.
- **Flexible Volunteering**: Fit this rewarding role around your existing commitments.

**Job Type**: Volunteer

Schedule:

- Monday to Friday

Licence/Certification:

- Driver Licence (preferred)

Work Location: In person

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