Volunteer - Community Phone Connect

Posted:

03/09/2025

Closing Date:

19/09/2025

Job Type:

Casual

Location:

Melbourne - Northern Region

Job Category:

Volunteer

Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across Melbourne's northern growth corridor. DPV Health has been awarded the Premier's Primary Healthcare Service of the Year in 2023 & 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

About the Role

As a Community Phone Connect Volunteer, you will support DPV Health's vision by assisting the Individualised Care & Social Support team. You will be responsible for conducting scheduled well-being phone calls to over 300 clients in the City of Hume and Whittlesea. This free service aims to provide reassurance and companionship to individuals living alone.

This role is ideal for those passionate about community support and social connection. Your time and dedication will make a meaningful difference in the lives of those at risk of isolation.

Key Responsibilities

Working as part of a dedicated volunteer team, you will be responsible for:

Contacting registered participants according to your rostered schedule.

Arranging shift coverage if unable to fulfill your commitment.

Conducting weekly well-being calls with assigned clients.

Accurately recording data in Carelink (training provided).

Maintaining strict confidentiality and security of client records.

Following all DPV Health procedures and guidelines.

About You

To succeed in this role, you will bring:

Strong listening skills and ability to follow instructions.

Empathy for older individuals and people with disabilities.

Experience supporting the ageing community (professionally or personally).

A genuine desire to help others and promote social well-being.

Interest in working with individuals experiencing disability, ageing, or mental health challenges.

Team-oriented mindset with strong interpersonal skills.

Professional and respectful representation of DPV Health.

Professional telephone etiquette and clear communication.

Good literacy skills for accurate record-keeping.

Basic computer proficiency (training on Carelink provided).

Ability to handle sensitive information with discretion and confidentiality.

Strong organisational skills and attention to detail.

Why Volunteer with DPV Health?

Supportive and inclusive environment: Join a team that values collaboration and personal growth.

Meaningful work: Make a lasting impact on the health and well-being of your community.

Ongoing training: Benefit from professional development opportunities.

The Fine Print

Successful candidates will need to undergo a National Police Check

A valid Working with Children Check

Our Talent Experience

We kindly request you include a covering letter, addressed to Nicola Matthews, detailing your motivation for joining DPV Health Volunteer team, and highlighting the qualities you bring to this position.

For further information, please contact Nicola Matthews, Student and Volunteer Placement Coordinator on

Make your next move, a great one

We're proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and clients. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background. We encourage all individuals to apply.

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact