Client Service Officer

Audika is part of Demant, a world‑leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities

We are looking for a passionate and dynamic customer service individual, who loves to help people, to be a Clinic Co‑Ordinator supporting Audika Hearing Clinic in a newly established clinic in Orange, NSW on part‑time (2 days a week between Monday and Friday, 9am – 5pm) If you are interested in helping our clients improve their hearing and quality of life, keep on reading This is the role for you.

- Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.

- Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.

- Provide basic hearing‑device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).

- Contribute to community engagement, including site visits, promotional activities, and expos.

- Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).

- Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.

- Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.

You’ll be successful in this role if you have:

- Previous administration or customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied health.

- Experience working with an older demographic, preferred.

- Strong interpersonal communication skills and empathy for clients to support their hearing journey.

- Higher School Certificate (HSC) or TAFE Qualification.

What’s in it for you:

- Permanent Part Time role in an established global organisation.

- Performance incentives.

- Supportive hearing care team.

- Professional development through clear career path and professional training.

- MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia.

- Online Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial advice – everything you need to live a healthier and happier life.

- Employee Assistance Program.

- Birthday and Christmas gifts.

Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust We are Team‑players We create innovative solutions We apply a can‑do attitude in everything we do.

About Audika Group

The Audika Group is the hearing care division of Demant and we are one of the world’s leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment. You will work with a variety of different countries, cultures and perspectives, in close collaboration with amazing and committed colleagues.

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