Senior Client Services Officer

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Department: Courts Tribunals and Service Delivery

Location: Orange, NSW, AU, 2800

Custom Field 4: 78422

- Location: Orange

- Ongoing - Full-Time (35 HPW)

- Clerk Grade 3/4, base salary ($84,659 - $92,701), plus employer’s contribution to superannuation and annual leave loading

Your role

The role delivers complex administrative services to meet legal obligations and ensure high-quality client support. It involves supervising a small team, providing hands-on training, and managing resources effectively. As a Registrar or Deputy Registrar in a court registry, the role may also perform quasi-judicial and procedural functions.

What you’ll do

- Provide training, supervision and support to team members and deals with complex enquiries.

- Identify, prioritise tasks and allocate resources to meet daily goals.

- Ensure output of team is accurate, compliant with time standards and responsive to client needs.

- Contribute to the development and implementation of initiatives that aim to improve work practices.

- Adapt to work in different jurisdictions.

- Interpret and apply departmental policies and practices.

What we’re looking for

- Demonstrate initiative and deliver high-quality client service in a dynamic and complex work environment.

- Build and maintain a cohesive, efficient, and positive team structure. Supporting staff with varying abilities / experiences and helping them adopt new work practices to improve client service standards and foster teamwork.

- Keep up to date with procedural and legislative changes affecting court operations. Ensuring accurate and consistent information is provided to clients and the Court. Adapting to work in different jurisdictions.

Role Requirements

- Candidates must hold a valid Australian Driver’s Licence.

- The successful candidate must be willing to travel to other locations within the hub. At times this may include overnight stays. A departmental motor vehicle will be provided when available and the appropriate allowances paid for travel.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career

- Flexible, autonomous work environment

- Competitive pay and conditions

- Training and development opportunities to build and maintain capabilities

- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Click apply, attach a cover letter (maximum 3 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday 26 October 2025 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Susan Ryan via susan.ryan@justice.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via 0447 682 014 or maren.heldt@dcj.nsw.gov.au.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome Experience

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

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