Client Relations Officer

We are seeking a talented individual to join our Client & Member Service team at Mercer Administration Services. This role will be based in Wollongong and has a hybrid arrangement.

Working with the Account Manager, the Client Relations Officer will act as a credible and professional point of contact to clients by providing timely and professional responses to queries, escalated matters, production of reports, complaints management and requests for information received from our client/trustee office.

We will count on you to:

- Utilise your strong interpersonal skills to build effective relationships with relevant client stakeholders

- Prepare detailed formal reports in a timely manner and informal reports as required in line with stakeholder expectations

- Resolve issues and respond to requests from internal stakeholders and the client

- Be a conduit and facilitation point for internal Mercer escalations that require client consideration or decisions.

- Investigate, manage and respond to member complaints in an accurate and timely manner.

What you need to have:

- Good analytical skills

- Well-developed stakeholder management skills

- The ability to work independently and self-directed

- Excellent verbal and written communication skills.

What makes you stand out?

- Skills in the use of Excel, particularly using formulas and v-lookups.

- Previous experience working in the superannuation, insurance or banking sector would be beneficial.

Why join our team:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.

- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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