Donor Care Coordinator

About Us

Children’s Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids’ health landscape – the places left lacking but no less deserving.

Be the Difference

Are you ready to be part of something special? It is an exciting time to join the Children’s Hospital Foundation as we embark on a period of transformation to achieve our ambitious five-year strategy. We aren’t just evolving; we are revolutionising how we make a difference to sick kids across Queensland.

We value who you are, not just your skillset. We are looking for people who are purposeful, wholehearted, collaborative, curious and courageous. People who are prepared to lead from where they stand and who are excited to build it with us.

We are shaking things up and transforming how we operate, how we raise funds and how we deliver the greatest impact for sick and injured children and young people across Queensland.

If this sounds like something you would like to be a part of, then we want to meet you

The role

The Donor Care Coordinator is responsible for delivering exceptional donor and supporter experiences, acting as the first point of contact for enquiries, donations, and communications across multiple channels. This role plays a critical part in supporter retention, satisfaction, and the delivery of meaningful engagement within the Children’s Hospital Foundation's mass fundraising programs.

Working closely with the wider Foundation team, the Donor Care Coordinator ensures timely, accurate, and supporter-centric service helping to grow a loyal base of givers, fundraisers, event participants, and advocates.

This is a permanent full-time position, based at our corporate offices in South Brisbane.

Who are you?

- An effective communicator who is passionate about providing excellent customer service.
- A ‘go-getter’ with the ability to work both independently and collaboratively in a fast-paced environment.
- An organiser who is passionate about the detail and delivery of quality work.
- A warm, welcoming and genuine person who is passionate about making a difference.

Key criteria

To be successful in this role, you will possess the following:

- Tertiary qualifications in marketing and/or communications or equivalent level of experience.
- 2 years demonstrated experience in donor care or administrative support role.
- Exceptional interpersonal and communication skills, with a warm and professional phone manner.
- Strong attention to detail and ability to accurately manage data entry and record-keeping.
- Ability to handle high volume of enquiries during peak periods with composure and efficiency.
- Competence with CRM systems (Dynamics 365) and Microsoft Office suite.
- A proactive, solution-focused mindset with a commitment to continuous improvement.

Desirable

- Experience in a fundraising, charity, or not-for-profit environment.
- Understanding of donor stewardship and supporter lifecycle principles.
- Familiarity with bulk email systems (e.g. Campaign Monitor, Pardot) or digital fundraising platforms.

What is our difference?

When you join the team, you’re not just doing another ‘job’. You are playing your part, bringing about real change, creating the difference every kid deserves. Our team is passionate, inclusive, fun and caring. You will also be able to access a range of benefits and programs to help you be the best version of you, including:

- A market-competitive salary package
- 3 bonus days of annual leave
- NFP salary packaging benefits
- Work/life balance through flexible and hybrid working
- Learning and development opportunities
- Free, confidential counselling and wellbeing support for you and your family
- Corporate health care plan
- Modern open plan office overlooking South Bank

How to apply

Select apply for this job, complete the application form and upload your resume and a cover letter outlining your interest and suitability.

For a copy of the position description please click here and to learn more about the Children's Hospital Foundation please go to our website at the official site.

Applications close COB Tuesday 2 October 2025, however they will be reviewed during this time.

Please Note

- If you require any adjustments to submit your application, please get in touch with us at recruitment@childrens.org.au
- We welcome and actively encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people living with a disability, the LGBTQI community, people with neurological differences, mature age workers, as well as parents and carers returning to the workforce.
- To be eligible for permanent employment within the Children’s Hospital Foundation you must be an Australian citizen or a permanent resident.
- The Children’s Hospital Foundation is committed to child safety. The Working with Children (Risk Management and Screening) Act 2000 requires that people who work with children in certain categories of employment undergo the ‘working with children’ check. All Foundation employees must be eligible for a Blue Suitability Card, issued by the Department of Justice and Attorney-General. The issue and maintenance of a positive suitability notice is a requirement for continued employment at the Foundation.

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