Donor Services Officer

4 days ago

Brisbane, Queensland, Australia Mercy Ships Australia Full time $40,000 - $60,000 per year

As a Donor Services Officer, you will be at the heart of our mission — the first point of contact for many of our donors, supporters, and volunteers. Your role is vital in ensuring every interaction reflects our values of compassion, integrity, and excellence, helping people feel connected to the life-changing work they make possible.

This role goes beyond processing donations. You will be a champion of donor care, building meaningful relationships with supporters, stewarding generosity, and helping Mercy Ships create transformational healthcare opportunities in developing nations.

You will also contribute to our digital transformation by learning and engaging with new platforms, including Salesforce, that will shape how we serve donors for years to come.


Key Responsibilities

Donor Communications

  • Engage directly with the public, supporters, and volunteers via phone and email, delivering a warm and professional donor experience.
  • Respond promptly to donor enquiries, resolving issues with empathy and efficiency.
  • Proactively call new regular givers to thank and affirm their commitment.

Donor Administration

  • Accurately process day-to-day and recurring donations, ensuring donor records are always up to date.
  • Maintain data integrity across donor platforms (including supporting the migration from DPO to Salesforce).
  • Prepare donor receipts and personalised thank-you communications.
  • Support reporting and data insights to help strengthen donor engagement.

Additional Support

  • Assist the Volunteer & Alumni Manager with alumni speaker requests.
  • Provide cover and support during staff leave.
  • Manage mail collection and processing as required.

Experience and Qualifications

  • Demonstrated experience in customer service, donor care, or sales (telephone and/or face-to-face).
  • Excellent verbal, written, and interpersonal communication skills.
  • A confident and professional phone manner with strong active listening skills.
  • Ability to engage warmly with a diverse range of people and build trust.
  • Highly organised with strong attention to detail, accuracy, and time management.
  • Proven ability to manage competing priorities and work both independently and collaboratively.
  • Strong problem-solving skills and a service mindset.
  • Commitment to the Christian ethos and values of Mercy Ships.

Technical Skills

  • Tech-savvy and willing to learn new systems as part of our digital transformation.
  • Proficiency with Microsoft Office suite.
  • Experience using (or ability to upskill into) donor and fundraising platforms such as DonorPerfect Online (DPO), Salesforce, Fundraise Up, SecurePay, Stripe, PayPal, Shopify, and HubSpot.

  • Central Donor Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia City Fertility Full time $120,000 - $180,000 per year

    This is a unique opportunity to join a purpose-driven healthcare organisation in a team leader role that blends strategic oversight, operational excellence and team development. Based in our Newstead office, you will manage a high-performing team across donor brands including Addam Donor Bank, Eeve Donor Bank, Sperm Donors Australia, and Egg Donors...

  • Donor Care Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Children's Hospital Foundation Full time $60,000 - $80,000 per year

    About UsChildren's Hospital Foundation funds cutting-edge equipment, vital research and on the ground support for kids with all illnesses, injuries and conditions, throughout Queensland and northern New South Wales. We identify and action gaps in funding and support right across the kids' health landscape – the places left lacking but no less deserving.Be...

  • Development Officer or Sr. Development Officer

    1 week ago

    Brisbane, Queensland, Australia Denison University Full time $80,000 - $120,000 per year

    Focused on the western region of the U.S., this gift officer will develop and foster comprehensive philanthropic support for Denison University through a systematic program of identification, engagement, solicitation and stewardship of individual prospects in partnership with colleagues across the college, including the Institutional Advancement leadership...

  • Supporter Experience Officer

    4 days ago

    Brisbane, Queensland, Australia MS Queensland Full time $60,000 - $80,000 per year

    MS Queensland are on the hunt for a passionate Supporter Experience Officer to be the heartbeat of our donor care operations. You'll be the friendly voice behind the phone, the meticulous mind behind gift processing, and the champion of our commitment to making every supporter feel valued.Are you someone who believes that every donor deserves a heartfelt...

  • Fundraising and Community Support Assistant

    2 weeks ago

    Brisbane, Queensland, Australia STAR Community Services Full time $50,000 - $70,000 per year

    Who is STAR Community Services?STAR Community Services is an award-winning not-for-profit supporting elderly and people with disabilities since 1996. We provide affordable, reliable aged care and disability services—including Support at Home, NDIS, transport, social activities, and companionship—to help clients live independently and stay connected. With...

  • Philanthropic Project Manager

    2 days ago

    Brisbane, Queensland, Australia Griffith University Full time $80,000 - $120,000 per year

    Company Description Every institution values excellence. What matters most is why.Griffith was created to be a different type of university.  You'll find we're about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you'll achieve them.Why? Griffith brings together...

  • Probation Services Officer,

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Corrective Services Full time $64,000 - $96,000 per year

    Strathpine District Office has a permanent full-time vacancy for the AO4 Probation Services Officer role.Community Corrections is responsible for supervising adult offenders in the community. The Probation Services Officer ensures a high level of community safety by ensuring offender compliance with the reporting requirements and conditions of...

  • Campaigns Coordinator

    1 week ago

    Brisbane, Queensland, Australia UnitingCare Qld Full time $104,000 - $130,878 per year

    Make a meaningful difference with us   We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.   Passionate about fundraising and stakeholder engagement? Take on your next challenge  The Campaigns Coordinator...

  • Fundraising Marketing Officer

    2 days ago

    Brisbane, Queensland, Australia 4 Voices Global Full time $60,000 - $80,000 per year

    4 Voices supports women and girls in crisis - those escaping violence, experiencing homelessness, isolated, providing immediate and practical connections for women in crisis.But none of that happens without funding.We're looking for a  Funding Marketing Officer who can implement appeals, campaign, and programs alongside the Head of Fundraising and as led...

  • Fundraising Coordinator

    1 week ago

    Brisbane, Queensland, Australia Windsor Group Full time $80,000 - $120,000 per year

    Are you a passionate fundraiser ready to take ownership of a role that truly matters? Make your mark in Medical Research FundraisingSupport impactful FR initiatives including donor campaigns, programs and eventsFT role with hybrid work model available post-probationCompetitive base salary of $90k-$97k + super + salary packaging benefitsLocated CBD rim with...