F&B Team Leader

About National Trust Queensland & the Currumbin Wildlife Sanctuary

Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland’s earliest nature-based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary, we have an opportunity for a passionate and hands-on Full Time Food & Beverage Supervisorto support our dedicated Food and Beverage Team and work across our busy outlets & event spaces.

About the Role

Reporting to the Food & Beverage Operations Manager, this hands-on Team Leader role will see you guiding, supporting, and motivating your team to deliver professional, efficient, and memorable guest service. As an experienced team player with leadership capabilities, you will lead by example to ensure smooth day-to-day F&B operations, with a strong focus on service standards, cleanliness, food safety, and WH&S compliance.

As our Food & Beverage Team Leader, you’ll play an active role on the floor, assisting with key service duties including food and coffee service, as well as opening and closing of outlets. You will collaborate with the leadership team on tasks such as rosters, supporting stock control and ordering, and contributing to initiatives that drive revenue and enhance the overall guest experience.

This role is designed with career progression in mind. We are committed to providing support, training, and mentorship to help you successfully transition into a supervisor position

About You

To be successful in this role, you will be a friendly, self-motivated, and approachable individual who can genuinely lead by example. You’ll bring a sense of fun and enthusiasm to the role, with the ability to support, motivate, and inspire your team to deliver outstanding, efficient, safe, and memorable guest service.

Key skills and qualifications we are looking for include:

- Previous Food & Beverage experience, with solid knowledge of cash handling, food service, food safety, general WHS practices, and guest complaint resolution
- Experience in team training and contributing to or developing Standard Operating Procedures (SOPs) to ensure consistent, high-quality customer service
- Experience in Conference and Event service, including weddings, will be highly regarded
- Strong problem-solving skills with a flexible, team-oriented approach
- Comfortable working outdoors in all weather conditions, in a role that involves substantial walking and proximity to native wildlife (including birds and reptiles)
- Current Queensland RSA, a valid driver’s licence, and competent barista skills
- Availability and flexibility to work across weekends, public holidays, and school holiday periods

What we can offer

Just as our charter is to protect, conserve, and celebrate the Environmental, Built and Cultural heritage of our State â we also are committed to ensuring our Team Members are protected, taken care of and of course celebrated We offer current and future team members:

- Free On-Site Parking
- Tertiary Education Partners for access to recognised Qualifications
- Flexible Working Arrangements and Study Leave
- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites and generous retail & food & beverage discounts.
- Currumbin Wildlife Sanctuary Family & Friends Passes
- Access to 470+ fitness facilities through Fitness Passport for you and your family

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