F&B Team Leader

3 days ago

Gold Coast City, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

F&B Team Leader

About National Trust Queensland & the Currumbin Wildlife Sanctuary

Voted one of the Gold Coast’s most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) (NTAQ) properties. As one of Queensland’s earliest nature‑based tourist destinations, the Sanctuary is a physical embodiment of everything the NTAQ represents: to conserve and advance our natural and cultural heritage for future generations.

As we continue to welcome visitors to the Currumbin Wildlife Sanctuary, we have an opportunity for a passionate and hands‑on Full Time Food & Beverage Supervisor to support our dedicated Food and Beverage Team and work across our busy outlets & event spaces.

About the Role

Reporting to the Food & Beverage Operations Manager, this hands‑on Team Leader will guide, support, and motivate your team to deliver professional, efficient, and memorable guest service. You will lead by example to ensure smooth day‑to‑day F&B operations, focusing on service standards, cleanliness, food safety, and WH&S compliance.

In this role you’ll act on the floor, assisting with key service duties including food and coffee service, as well as opening and closing outlets. You will collaborate with the leadership team on rosters, stock control, ordering, and initiatives that drive revenue and enhance the overall guest experience.

This position is designed with career progression in mind. We provide support, training and mentorship to help you transition into a supervisory role.

About You

Friendly, self‑motivated and approachable; able to lead by example. You bring fun, enthusiasm and the ability to motivate a team to deliver outstanding, efficient, safe, and memorable service.

Key Skills & Qualifications

- Previous Food & Beverage experience with solid knowledge of cash handling, food service, food safety, general WHS practices, and guest complaint resolution.

- Experience in team training and developing Standard Operating Procedures (SOPs) to ensure consistent, high‑quality customer service.

- Experience in conference and event service, including weddings, highly regarded.

- Strong problem‑solving skills, flexible, team‑oriented approach.

- Comfortable working outdoors in all weather conditions; ability to work near native wildlife.

- Current Queensland RSA, valid driver’s licence and competent barista skills.

- Availability and flexibility to work weekends, public holidays and school holiday periods.

What We Offer

- Free On‑Site Parking

- Tertiary Education Partners for access to recognised qualifications

- Flexible Working Arrangements and Study Leave

- NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites with generous retail & food & beverage discounts.

- Currumbin Wildlife Sanctuary Family & Friends Passes

- Access to 470+ fitness facilities through Fitness Passport for you and your family.

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