Specialist Support Worker

Specialist Support Worker - Leaving Violence Program

Join Telstra Health in Making a Difference

At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

As part of this, Telstra Health delivers critical Family, Domestic and Sexual Violence (FDSV) services, ensuring people experiencing violence have access to safe, trauma-informed, and high-quality support. Our teams play a vital role in providing these essential services, and we are committed to ensuring they have the training, systems, and resources they need to deliver compassionate and effective care.

About the Leaving Violence Program

From 1 July 2025, Telstra Health will deliver the Leaving Violence Program (Program), a nationally funded initiative by the Australian Government. The Program will support victim survivors who plan to leave or have left a violent intimate partner relationship by providing individualised financial support packages, as well as safety supports through risk assessments, safety planning and referral support.

The service operates Monday to Friday, 8:30 am to 5:30 pm (local time) across all Australian states and territories, excluding national public holidays. This nationwide structure ensures comprehensive coverage across all time zones.

What’s the opportunity?

We are seeking Specialist Support Workers to join Telstra Health and support the Leaving Violence Program on behalf of the Australian Government. In this role, you will provide up to 12 weeks of intensive, tailored, and trauma-informed support to victim-survivors (VS) from priority cohorts who face complex challenges. Your work will focus on addressing high-risk situations, ensuring safety, and connecting individuals with specialist services to support their long-term recovery and stability.

About the role

As a Specialist Support Worker, you will work with victim-survivors with complex and intersectional issues to support them with structured care, whilst delivering the individualised financial support packages. You will work holistically, applying a person-centred, strengths-based, trauma informed and culturally safe approach to ensure individuals receive the right level of care and support as part of their engagement with the Leaving Violence Program, enabling their safety, choice and control. Your key responsibilities will include:

1. Specialist case management and goal setting
2. Complex risk management and safety planning
3. Advanced referral and coordination of specialist services

About you

To succeed in this role, you will need to meet the following:

Qualifications

1. Three-Year Bachelor of Social Work, Psychology, Counselling, Community Services and Psychotherapy, OR
2. A Bachelor of Arts (majoring in Psychology), Psychological Science, Criminology or Community Services is acceptable plus a postgraduate qualification in counselling or psychology

Membership and credentials required

1. Registered with AHPRA or relevant appropriate peak body for non AHPRA practitioners.
2. Current Working with Vulnerable People Check (or ability to obtain before commencing).
3. Completion of a National Police Check (or ability to obtain before commencing).
4. Verification of the right to work in Australia.

Experience

1. Three years of experience in risk and needs assessment, safety planning, and trauma-informed support specific to FDSV.
2. Proven experience in providing culturally responsive support and communication.

Skills

1. Trauma-informed support
2. Case management
3. Cultural safety and responsiveness
4. Motivational interviewing
5. Risk and needs assessment
6. Safety planning
7. Crisis intervention
8. Goal setting and action planning
9. Stakeholder collaboration
10. Referral coordination
11. Record-keeping and compliance

Why join Telstra Health?

We believe that flexibility is not a ‘perk’ — it’s how we work We support you to achieve work-life harmony in a way that works for you.

We actively support career growth, offering pathways to internal opportunities and ongoing development.

We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply.

Applications will be assessed and shortlisted as they are received — so apply today

We are a Circle Back Initiative Employer — we commit to responding to every applicant.

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