Office Manager

H Harvey Prestige is one of the largest purpose-built accident repair centres in South East Queensland and is accredited by Mercedes-Benz, Porsche, Bentley, Tesla and Lexus.

Join a close-knit team who take pride in their work and the brands that endorse them, including JLR and other leading OEMs. Receive in-depth training directly from manufacturers and enjoy regular social activities outside of work.

The site is conveniently located just off the M1 (Exit 54), is equipped with the latest technology to meet prestige manufacturers’ high standards and even has a pool for staff to use when the day’s work is done

The Opportunity

We are seeking an experienced Office Manager to ensure the smooth and efficient operation of our office. In this role, you will oversee daily administrative tasks, manage resources, supervise administrative staff, and provide leadership to support both staff and clients. This is an excellent opportunity for someone with strong organisational and interpersonal skills who thrives in a fast-paced environment and has experience in the repair industry.

Role Responsibilities

- Office Operations & Procedures: Develop and implement administrative systems and procedures to ensure smooth workflow. Maintain office systems and ensure adherence to company policies
- Administrative Support: Handle correspondence and provide general administrative support to staff and leadership
- Resource Management: Maintain office supplies, manage equipment inventory, and oversee facility maintenance
- Staff Supervision: Delegate tasks, supervise administrative and support staff, and provide guidance and mentorship
- Compliance & Safety: Ensure adherence to company policies, procedures, and workplace health and safety regulations
- Communication & Client Relations: Demonstrate excellent verbal and written communication skills; build strong relationships with clients, staff, and internal teams
- Customer Service: Focus on client satisfaction and loyalty; address complaints and resolve issues effectively
- Organisational Skills: Manage multiple accounts and tasks efficiently with strong attention to detail
- Interpersonal Skills: Build rapport, negotiate, and maintain strong working relationships with staff, management, and clients
- Problem-Solving: Handle stressful situations calmly; troubleshoot administrative and operational challenges and implement solutions
- Technical Proficiency: Experienced with office software and industry tools, including IBodyshop, Audanet, Pnet, Repex, Estimage, email, and spreadsheets; in-depth knowledge of the repair industry is highly desirable
- Collaboration: Work closely with Accounts Payable & Accounts Receivable teams and other internal departments to provide comprehensive support
- Flexibility & Adaptability: Work independently and perform various tasks to ensure smooth office operations
- Reporting & Analysis: Track client progress, report on client satisfaction, and identify key trends to inform future strategies

Does this sound like you?

- You have strong organisational, communication, and leadership skills
- Experienced with office software and industry tools, including IBodyshop, Audanet, Pnet, and Repex
- You thrive in a fast-paced environment and can manage multiple tasks efficiently
- You have experience in office and accounts management, ideally within the repair industry
- You are highly adaptable, collaborative, and focused on providing excellent customer service
- You are proficient with office software and industry-specific tools and are comfortable reporting and analysing operational data

We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.

Benefits

- Reward & recognition
- Career development and training
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms
- 24/7 professional counselling for Team members and their immediate families
- Free shares in AMA Group, the only dedicated collision repair business on the ASX

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

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