Public Trust Officer

2 weeks ago

Gold Coast, Australia Public Trust Office Full time

About the role
Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.
At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.
This is a temporary full-time position based in our Southport office for up to 12 months. Please download the role description for more information.
About you
**The following attributes will help you succeed as a PTO**:

- Proactive commitment to providing high-quality customer service
- Positive, empathetic attitude with a solution-focused approach
- Proficient conflict resolution, negotiation, and influencing skills for de-escalation
- Strong work ethic and dedication to the role and the organisation
- Capability to maintain focus and optimism under pressure
- Meticulous attention to detail and ability to thrive in a busy work environment

What we offer
- A fulfilling role where your skills directly impact lives
- Dynamic work environment with diverse responsibilities
- Opportunities for personal and professional growth
- Supportive culture prioritising employee mental health and wellbeing

Interested in applying?
**Please provide the following information**:

- Your current resume, including an employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.

Further information
The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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