Tech Support

2 weeks ago

City of Melbourne, Australia The Onset Group Full time

A Specialist Helpdesk / technician role is available for a 12-month contract in Port Melbourne, with the potential opportunity for an extension. The role requires NV1 clearance and involves working at secret and top-secret levels of security clearance.

The successful candidate will join the Melbourne, VIC helpdesk of a globally renowned private business, troubleshooting moderately complex MS Windows desktop systems or network issues, and assisting with basic computing delivery systems configuration management.

About the role:

- Troubleshooting moderately complex MS Windows desktop systems or network issues and escalating problems as appropriate
- Assisting with basic computing delivery systems configuration management
- Applying compliance of IT operations against industry standards
- Ensuring efficient and effective delivery of IT operations
- Escalating and coordinating the resolution of basic hardware or networking issues to vendors and suppliers
- Maintaining current documentation and aligning it with Policies and Procedures
- Participating in and responding to tasks as notified through the IT Service Desk

About you:

- Experienced in the support of networked PCs running Windows-based software applications
- At least 2-3 years of commercial experience in PC Support, with Windows 10 or 11
- Working knowledge and experience with PC hardware and peripheral equipment
- Excellent communication skills
- Current NV1 Australian Government clearance
- Ability to work with limited supervision
- Certificate Level qualifications in IT and typically 4 or more years' related work experience or an equivalent combination of education and experience
- Ability to undertake ad-hoc tasks out of hours and available to be rostered for on-call duties if required
- Driver’s license and ability and willingness to travel to remote sites if required

Please note that this role is ONLY open to Australian Citizens with NV1 clearance. A car and valid driver's license are required, with expenses reimbursed. The role will require travel to various sites, including Port Melbourne, Tullamarine, and the CBD.

If you are interested in this role, please contact Steven at steven@theonset.com.au or apply online.

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