Customer Care Consultant

3 days ago

City of Melbourne, Australia Blackwood & Son Pty Full time

As a Customer Care Consultant in our National Customer Care team, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset.

You’ll be empowered to resolve issues, elevate when needed, and continuously seek ways to improve the customer experience. This is more than just a service role—it’s about building relationships, driving outcomes, and representing the Blackwoods brand with pride.

What You’ll Be Doing

- Delivering outstanding service via phone and email, aiming for first-contact resolution

- Managing and expediting orders to meet delivery expectations and KPIs

- Proactively identifying customer needs and offering effective solutions

- Participating in training to stay up to date with systems, products, and processes

- Demonstrating Blackwoods’ core values in every interaction

What You'll Bring

- Minimum 2 years of customer service experience

- Strong communication and problem-solving skills

- A proactive, team-oriented mindset

- Resilience and a passion for delivering exceptional service

- Experience with telephony systems and product knowledge (desirable)

Why Our Team Enjoys Being Part of Blackwoods:

- To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Discount membership cardfor Kmart, Bunnings, Officeworks & OnePass

- Successful Refer-A-Friend program– earn up to $2,000 per referral

- Opportunity to contribute to organizational success through process optimization and workforce efficiency

- Collaborative and supportive work environment with opportunities for professional growth

- Free onsite parking

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

#J-18808-Ljbffr

  • Customer Care Consultants

    1 day ago

    City of Melbourne, Australia BizCover Pty Limited Full time

    BizCover who? You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's Fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of...

  • Customer Care Consultants

    5 days ago

    City of Brisbane, Australia BizCover Pty Limited Full time

    BizCover who? You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's Fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of...

  • Customer Care Consultant

    1 week ago

    Melbourne, Australia Hudson Australia Full time

    **Kick-Start Your Career as a Customer Care Consultant!** Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team! **Role**: Customer Care Consultant **Location**: Melbourne - Hybrid - 2 office days (Tues and Wed), 3 days WFH. **Hours**:...

  • Customer Care Consultant

    14 hours ago

    Melbourne, Australia Our Patch Education Full time

    We create a patch for every child to grow. We also encourage everyone who is part of Our Patch to G.R.O.W. We are Grounded, both as individuals and as a team, by being mindful and taking responsibility, as we build open, purposeful and lasting Relationships, take Ownership of our roles and have pride in all that we do - in order to create endless...

  • Customer Care Consultant

    6 days ago

    Melbourne, Victoria, Australia Probe CX Full time $60,000 - $80,000 per year

    We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.As a Customer Care...

  • Customer Care Consultants

    2 days ago

    Melbourne, Victoria, Australia BizCover Full time $60,000 - $80,000 per year

    BizCover who? You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of...

  • Customer Care Consultants

    1 week ago

    Melbourne, Australia elevenone Full time

    We're proud to be partnering with a multi-national, award winning client to recruit a number of Customer Care Consultants to join the team. The business has experienced excellent growth and with offices and locations in Australia, Asia and North America, there's never been a better time to join. These are exciting opportunities in the Australian business...

  • High Salary! Customer Care Consultant

    4 weeks ago

    City of Brisbane, Australia Randstad Education Australia Full time

    Your Next Chapter - Sustainable Solutions 🌱 Are you a customer service professional passionate about providing exceptional experiences? Randstad is proud to partner with our esteemed client, a global leader in environmental services, to find more exceptional Customer Care Consultants to join their dynamic team in Geebung. Our client stands out by...

  • QLD - NSW | French Specialist Travel Consultant (Full time)

    2 weeks ago

    Council of the City of Sydney, Australia Egis - Managing Consultant Full time

    QLD - NSW | French Specialist Travel Consultant French Specialist Travel Consultant Full time | Travel, Tourism Based in Australia, ideally Brisbane or Sydney (available for 1-month training in Brisbane) Join France Travel Solutions as a French Specialist Travel Consultant! Enjoy one‑month Brisbane training, work‑from‑home flexibility, access...

  • Customer Care Consultant

    3 weeks ago

    City of Melbourne, Australia Wesfarmers Industrial & Safety Full time

    As a Customer Care Consultant in our National Customer Care team, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset. You’ll be empowered to resolve issues, elevate when needed, and...