Customer Care Consultant

1 week ago

Melbourne, Australia Our Patch Education Full time

We create a patch for every child to grow. We also encourage everyone who is part of Our Patch to G.R.O.W. We are Grounded, both as individuals and as a team, by being mindful and taking responsibility, as we build open, purposeful and lasting Relationships, take Ownership of our roles and have pride in all that we do - in order to create endless opportunities for magic, imagination and Wonder.

**About our Role**

The **Customer Care Consultant** will be responsible for achieving customer satisfaction by:

- providing a high level of customer service across all communication interactions
- determining the nature of calls and providing appropriate response/assistance
- researching and following up on any customer concerns should they not be able to be resolved at the first point of contact
- recording and tracking all customer interactions on the customer register
- coordinating the sending of any bulk communications to parents via XAP
- completing any adhoc administrative duties as required

The **Customer Care Consultant** will be hired for 5 months to cover a Maternity Leave position with the possibility of extending and will work full time from 9am - 5pm. We are looking to recruit as soon as possible.

**About Safeguarding Children**

**Do you have what we’re looking for?**

We are on the lookout for an individual who has a proven record in being able to multi-task in a fast paced environment and not afraid to get in and get your hands dirty. You must have:

- Previous experience in a customer service-based environment
- Excellent customer resolution ability
- Strong communication skills
- Solid administrational and MS Office competency
- have a strong work ethic, be self-motivated and the ability to work effectively both independently and within a team
- highly organised with strong analytical and negotiation capabilities
- a positive can do attitude
- previous experience in OSHC desirable however not necessary as full training will be provided

The **Customer Care Consultant** will be an essential part of our organisation in ensuring each of Our Patch programs continues to G.R.O.W.

If you believe in our values of GROW as a way to live, means Our Patch is a place for you.

If this sounds like you, please submit your CV including a covering letter addressing the above key competencies. APPLY NOW

**Salary**: $60,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Melbourne VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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