Customer Care Consultant

3 days ago

Melbourne, Australia Hudson Australia Full time

**Kick-Start Your Career as a Customer Care Consultant**

Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team

**Role**: Customer Care Consultant
**Location**: Melbourne - Hybrid - 2 office days (Tues and Wed), 3 days WFH.
**Hours**: Full-time, Monday to Friday (8 am - 7 pm roster)
**Pay**: $58,823 + super
**Start Date**: December 9th
**Eligibility**: Australian Citizens or Permanent Residents only
**Training**: 8-12 weeks of paid training

**About the company**:
Our client is Australia's leading provider of salary packaging and novated leasing, helping people boost their take-home pay and make the most of their finances. Join a team that's all about empowering customers and delivering outstanding service

**Why This Role?**

As a **Customer Care Consultant**, you'll be the friendly voice our customers rely on. From answering questions to guiding them through our self-service portal, you'll make a difference every day by helping customers get the best financial benefits possible.

**What You'll Do**:

- **Be the first point of contact** for customer inquiries-answering calls, resolving issues, and helping them with their accounts
- **Help customers unlock benefits**, introducing them to additional products and options
- **Provide solutions** on the spot, whenever possible, to improve customer experience
- **Support and guide** customers with basic tax-related questions (no worries-we'll train you)
- **Keep things smooth** by making sure data is accurate and updated

**About You**:

- You've had experience in **retail or hospitality** and love giving great customer service
- You're friendly, patient, and great at multitasking
- You're a quick learner, tech-savvy, and ready to dive into a new challenge
- You can explain things simply and clearly over the phone
- You're interested in learning about finance and helping others manage their money

**Why Join Us?**
- **Join a supportive team** that's friendly, fun, and ready to help you grow
- **Start with paid training** that'll teach you valuable skills in customer service and finance
- **Enjoy hybrid work** with a mix of in-office and WFH days
- **Gain experience in finance** and tax that can set you up for a bright future

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