Customer Care Consultants

14 hours ago

City of Brisbane, Australia BizCover Pty Limited Full time

BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's Fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit.

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

- Respond to customer inquiries via email, phone, and chat.

- Work closely with customers to understand their needs and provide tailored advice.

- Troubleshoot technical issues to help customers make the most of our platform.

- Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.

- Maintain accurate records of customer interactions and provide feedback to management.

- Identify areas for improvement in our processes and suggest creative solutions.

- Follow up with customers to ensure their issues have been resolved.

Qualifications

- 2+ years of experience in a customer service or support role is desirable

- Excellent communication skills, both verbal and written.

- Ability to quickly learn new technology platforms and software.

- Strong problem-solving skills and attention to detail.

- Ability to work collaboratively in a team environment.

- Strong time-management skills and ability to work independently.

- Experience working for an online business is preferred.

Benefits

- Work fully remotely from Queensland or work 3 days a week from home if you are Sydney based.

- Exciting and rewarding team culture

- Quarterly recognition awards

- Business Casual dress code

- Rewarding Employee Incentive Program

- Employee benefits package

- Growing company with progression opportunities

What Kind of Person Works Well in our Company

- Customer Fanatics noun: a person who delivers a first class customer experience every time

- Drumbeaters noun: a person who enthusiastically celebrates and supports their teammates and the business

- Finishers noun: a person you can trust to get it done

- Advancer noun: a person who always wants to do better

#J-18808-Ljbffr

  • Mine Closure Consultant

    1 week ago

    City of Brisbane, Australia Okane Consultants Full time

    Overview Okane Consultants is an integrated engineering and geoscience consulting company with team members in Canada, the USA, Australia, and New Zealand. We help mining companies to return mine-affected land responsibly and safely at the end of a mine’s lifecycle. We believe in challenging the status quo and advocate for meaningful partnerships and...

  • High Salary! Customer Care Consultant

    4 weeks ago

    City of Brisbane, Australia Randstad Education Australia Full time

    Your Next Chapter - Sustainable Solutions 🌱 Are you a customer service professional passionate about providing exceptional experiences? Randstad is proud to partner with our esteemed client, a global leader in environmental services, to find more exceptional Customer Care Consultants to join their dynamic team in Geebung. Our client stands out by...

  • Customer Care Consultants

    4 weeks ago

    Council of the City of Sydney, Australia BizCover Pty Limited Full time

    Overview BizCover who? You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20...

  • Customer Care Consultant

    2 weeks ago

    Brisbane, Australia Hudson Australia Full time

    **Kick-Start Your Career as a Customer Care Consultant!** Are you a motivated team player ready to grow your skills and start a rewarding career? We're on the lookout for enthusiastic Customer Service Superstars to join our team! **Role**: Customer Care Consultant **Location**: Brisbane - Hybrid (2 office days, 3 days WFH) **Office location**:69 Ann...

  • Senior Hydraulic Services Consultant

    6 days ago

    City of Brisbane, Australia ACOR Consultants Pty Full time

    ACOR is a national, employee-owned engineering consulting firm, offering a full range of specialist engineering services across multiple sectors. We have a proven track record for the successful delivery of large-scale multi-discipline projects, as well as smaller niche assignments. Our client’s needs are at the core of everything we do – their success...

  • Customer Care Consultants

    5 days ago

    Brisbane, Queensland, Australia BizCover Full time $60,000 - $80,000 per year

    BizCover who? You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of...

  • Customer Care Consultant

    1 week ago

    Brisbane, Australia McMillan Shakespeare Full time

    At McMillan Shakespeare (MMS), our purpose is to make a difference to people’s lives where we believe customer is always first, everyone matters and strive for greatness. - Start date: 11th November 2024 or 18th November 2024 - Enjoy working 2 Days in Office and 3 Days from Home MMS pioneered salary packaging and novated leasing in Australia. Whilst...

  • Customer Care Consultant

    1 week ago

    Brisbane, Australia Integria Full time

    **Vacancy No** - VN173 **Employment Type** - Fixed Term Contract **Work Location Name** - Brisbane **Job Details** - Integria Healthcare brings together the best names in natural healthcare to deliver a total suite of scientifically proven natural therapies and products. We are pioneers, innovators, scientists and teachers, spearheading cutting-edge...

  • Customer Care Consultant

    2 days ago

    Brisbane, Australia Zurich Insurance Full time

    **A new transformational adventure awaits you** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you? As one of Forbes 2024 ‘World’s Best Employers’ and Fortune's ‘World's Most Admired...

  • Customer Care Consultant

    2 weeks ago

    City Of Kwinana, Australia Wesfarmers Industrial & Safety Full time

    YOUR OPPORTUNITY We/'re on the hunt for a full timeCustomer Care Consultant, to join our friendly team in Kwinana WA! If you’re passionate about delivering outstanding customer service and thrive in a team environment, this could be the perfect opportunity for you. No two days are the same, and you’ll be part of a supportive team that values growth and...