Customer Care Consultant

2 weeks ago

City of Melbourne, Australia Wesfarmers Industrial & Safety Full time

As a Customer Care Consultant in our National Customer Care team, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset.

You’ll be empowered to resolve issues, elevate when needed, and continuously seek ways to improve the customer experience. This is more than just a service role—it’s about building relationships, driving outcomes, and representing the Blackwoods brand with pride.

What You’ll Be Doing

- Delivering outstanding service via phone and email, aiming for first-contact resolution

- Managing and expediting orders to meet delivery expectations and KPIs

- Proactively identifying customer needs and offering effective solutions

- Participating in training to stay up to date with systems, products, and processes

- Demonstrating Blackwoods’s core values in every interaction

What You'll Bring

- Minimum 2 years of customer service experience

- Strong communication and problem-solving skills

- A proactive, team-oriented mindset

- Resilience and a passion for delivering exceptional service

- Experience with telephony systems and product knowledge (desirable)

Why Our Team Enjoys Being Part of Blackwoods:

- To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Discount membership cardfor Kmart, Bunnings, Officeworks & OnePass

- Successful Refer-A-Friend program– earn up to $2,000 per referral

- Opportunity to contribute to organizational success through process optimization and workforce efficiency

- Collaborative and supportive work environment with opportunities for professional growth

- Free onsite parking

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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