Workers Consultant

Career Opportunities: Workers Consultant (4776)

- Full Time, fixed term to 6 November 2026
- Melbourne, Williams St (hybrid – 3 days in office)

About the opportunity

The Workers Consultant utilises their expertise and knowledge of the Workplace Injury Rehabilitation and Compensation Act and the Accident Compensation Act to assist workers who have lodged a conciliation request with the Accident Compensation Conciliation Service (ACCS) concerning a decision made by an agent, self-insurer or employer in relation to their worker’s compensation claim. Reporting into the Senior Workers Consultant, this role will also be responsible for:

- Educating workers in relation to the conciliation process
- Consult and liaise with the workers legal representative (where applicable) during the dispute resolution process
- Analysing and evaluating documentation to identify a plausible argument in support of the worker’s contention
- Liaise with ACCS, agent or self-insurer to identify and discuss issues and explore whether there is prospect of the worker achieving a negotiated resolution of the dispute prior to the conciliation conference.
- Attending conciliation conferences in the capacity of workers assistant
- Providing technical expertise to workers in relation to the compensation entitlement matters that are the subject of dispute
- Liaising with a variety of stakeholders on behalf of the worker to ensure that all relevant information is identified and collated during the dispute resolution process
- Planned regular travel may be required to regional areas throughout Victoria including Warrnambool, Traralgon, Wangaratta, Bendigo, Shepparton, Geelong, Morwell, Ballarat and Mildura to attend conciliation conferences.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You will have a strong background and working knowledge of the Workplace Injury Rehabilitation and Compensation Act. You have excellent stakeholder management skills with the ability to negotiate across a diverse range of stakeholders. With strong attention to detail, the ability to prioritise conflicting priorities, you will also possess:

- Demonstrated experience in dispute/conflict resolution
- The ability to deal with high level emotional and conflict driven situations
- Exceptional communication, interpersonal, negotiation and presentation skills
- Ability to undertake effective research and analyse material
- Extensive technical knowledge of the Accident Compensation Act and relevant claims procedures and case law

Qualifications

- A tertiary qualification in a relevant field and/or extensive knowledge of the Workplace Injury Rehabilitation and Compensation Act and the Accident Compensation Act.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What’s next?

Applications close 11:00pm on Thursday 16 October 2025 . Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

#J-18808-Ljbffr