IT Onsite Engineer

3 days ago

Sydney, Australia Hemmersbach GmbH & Co. KG Full time

Overview

2nd Level Onsite Support on Hardware and Software for customers

Contact us directly if you have any questions about this open job position

Responsibilities

- Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
- Good understanding on Ticket logging tools and should know the ticket handling process as per priority.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
- Experience with Anti-spyware and Anti-virus software.
- Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to work with deadlines and complete tasks on-time.

Qualifications

- 18 months of IT experience (or equivalent)
- Ability to build relationships
- Experience in OS, Apps and H/W installation and troubleshooting depending on project products
- Mobile Devices and Networking
- Software and OS deployment using SCCM or other deployment technologies

Benefits

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

- Buddy program
- Internal career development program
- International job opportunities
- Onboarding program

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