Onsite Deskside Support Engineer

4 weeks ago

Council of the City of Sydney, Australia Talent International Full time

6-Month Contract | Headcount Approved Through 2030 | 5 Days Onsite (Non-negotiable)

We’re seeking an experienced Mac Specialist to join a well-established internal support team based onsite in Sydney CBD, five days per week. Please note, this position requires a full-time onsite presence and proven hands-on experience with Mac, JAMF, and deskside or Tech Bar support. Candidates without this background will not be considered. An immediate start is essential, as the team is ready to onboard right away.

The Role

You’ll be the face of IT in a busy Tech Bar environment, providing deskside and remote support to a large and growing user base. With more than 3,000 users globally (500 in Sydney), this role demands excellent communication, top-tier troubleshooting ability, and a strong focus on customer experience.

The environment is shifting from 10% to 50% Mac users, so we need someone who lives and breathes Mac OS and is ready to contribute immediately to this transition.

Key Responsibilities

- Provide deskside, tech bar, and remote support across both Mac and Windows environments
- Troubleshoot hardware, monitors, networks, and connectivity issues
- Manage and maintain JAMF Pro and JAMF Connect for Mac fleet management
- Support Intune integration and Windows environments (nice to have)
- Assist with AV equipment and meeting room technology (advantageous)
- Collaborate with a national team of 9 across NSW, VIC, and QLD (4 based in Sydney)

Skills & Experience

- 8-10 years’ experience in Level 1 and Level 2 support roles across mixed environments
- Strong Mac OS expertise with proven JAMF Pro and JAMF Connect experience – essential
- Experience providing onsite, customer-facing support in a Tech Bar or similar environment
- Excellent communication and interpersonal skills, with a focus on customer service
- Solid foundational knowledge of Windows; Intune and AV experience highly regarded
- Must be available to start immediately

Why Join?

Stable, long-term headcount – approved through 2030

Work directly onsite in Sydney CBD, five days per week, in a hands-on and visible role

Play a key part in the organisation’s transition to a 50:50 Mac environment

Join a collaborative, people-first tech team making a tangible impact from day one

If you bring Mac, JAMF, and deskside Tech Bar experience, and you’re ready to be onsite in Sydney CBD full-time with an immediate start, we’d love to hear from you.

Submit your details and attach your resume below. Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.

Attach CV * Attach Cover Letter Please tick this box to signal your acceptance of our Privacy Policy in submitting your details

#J-18808-Ljbffr

  • Onsite Deskside Support Engineer

    6 days ago

    Sydney, New South Wales, Australia Talent Full time $100,000 - $120,000 per year

    Onsite Deskside Support Engineer (Mac Specialist) - Sydney CBD6-Month Contract | Headcount Approved Through 2030 | 5 Days Onsite (Non-negotiable)We're seeking an experiencedMac Specialistto join a well-established internal support team basedonsite in Sydney CBD, five days per week. Please note, this position requires afull-time onsite presenceandproven...

  • Deskside Supports L1

    1 week ago

    Sydney, Australia H-Tech Supports Full time

    Join H-Tech Supports, a dynamic leader in the technology sector, as a Deskside Support L1 professional. Since our inception in 2013, we have been at the forefront of digital transformation, providing innovative solutions across over 50 countries. At HTS, we are committed to excellence and reliability, fostering growth through teamwork and mutual respect. As...

  • ▷ Immediate Start! Deskside Support Technician

    4 weeks ago

    City of Melbourne, Australia Cognizant Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will...

  • IT Onsite Engineer

    5 days ago

    Council of the City of Sydney, Australia Hemmersbach GmbH & Co. KG Full time

    2nd Level Onsite Support on Hardware and Software for customers Contact us directly if you have any questions about this open job position - 18 months of IT experience (or equivalent) - Ability to build relationships - Experience in OS, Apps and H/W installation and troubleshooting depending on project products - Mobile Devices and Networking As IT...

  • Deskside Support Technician

    6 days ago

    Sydney NSW, Australia Allied Digital Services Ltd Full time $62,000 - $66,900 per year

    Job description:Job Type: Full-time*JOB REQUIREMENTS/QUALIFICATIONSExperience:· Requires 3 to 5+ years of related work experience· Sound knowledge of imaging tools (Intune, SCCM, MDT, PXE)· Sound knowledge of data backup and recovery tools· Installing, upgrading, migrating and deploying Windows 10/11 in large enterprise environments· Configuring...

  • IT Support Specialist

    1 day ago

    Council of the City of Sydney, Australia Stefanini, Inc Full time

    Join us to co-create solutions for a better future! Job Details Technical Support Specialist — IT Support Specialist Location: Sydney Posted: 11/3/2025 Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by...

  • [High Salary] Level 2 Support Engineer

    4 weeks ago

    City of Brisbane, Australia Cadence Full time

    Cadence Connect is proud to be partnering exclusively with a leading Brisbane-based Managed Services Provider to appoint an Onsite Level 2 Support Engineer. This is a unique opportunity to join a people-first business that has built its reputation on delivering high-quality solutions, strong client relationships, and a culture that genuinely puts its team at...

  • Onsite Desktop Support Engineer

    1 week ago

    Randwick City Council, Australia FinXL Full time

    Desktop Support Engineer Leading Health client (consulting through FinXL) FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and enterprise...

  • Technical Support Manager

    6 days ago

    Sydney, Australia Latitude IT Full time

    Our client seeks a Deskside Support Manager to lead and enhance our on-site technical assistance. Join us to ensure seamless operations and exceptional user experiences. **Role Overview**: Manage a team of support specialists, resolve technical issues, and optimize deskside support processes for a productive and collaborative work...

  • ▷ [Urgent] Senior Network Engineer (Telco)

    4 weeks ago

    Council of the City of Sydney, Australia Ayan Infotech Full time

    Overview Job Title: Senior Network Engineer - IP Core Location: Macquarie Park (3 days onsite per week, hybrid) Contract: 9 months (with potential extension) Start: Immediate About the role We are seeking an experienced Senior Network Engineer with strong expertise in IP Core Networks to join a growing team. You'll be responsible for the design,...