
Onsite Deskside Support Engineer
17 hours ago
Onsite Deskside Support Engineer (Mac Specialist) - Sydney CBD
6-Month Contract | Headcount Approved Through 2030 | 5 Days Onsite (Non-negotiable)
We're seeking an experienced
Mac Specialist
to join a well-established internal support team based
onsite in Sydney CBD, five days per week
. Please note, this position requires a
full-time onsite presence
and
proven hands-on experience with Mac, JAMF, and deskside or Tech Bar support
. Candidates without this background will not be considered. An
immediate start is essential
, as the team is ready to onboard right away.
The Role
You'll be the face of IT in a busy
Tech Bar
environment, providing
deskside and remote support
to a large and growing user base. With more than 3,000 users globally (500 in Sydney), this role demands excellent communication, top-tier troubleshooting ability, and a strong focus on customer experience.
The environment is shifting from 10% to
50% Mac users
, so we need someone who lives and breathes
Mac OS
and is ready to contribute
immediately
to this transition.
Key Responsibilities
- Provide deskside, tech bar, and remote support across both Mac and Windows environments
- Troubleshoot hardware, monitors, networks, and connectivity issues
- Manage and maintain
JAMF Pro and JAMF Connect
for Mac fleet management - Support Intune integration and Windows environments (nice to have)
- Assist with AV equipment and meeting room technology (advantageous)
- Collaborate with a national team of 9 across NSW, VIC, and QLD (4 based in Sydney)
Skills & Experience
- 8-10 years' experience
in Level 1 and Level 2 support roles across mixed environments - Strong
Mac OS expertise
with proven
JAMF Pro and JAMF Connect
experience - essential - Experience providing
onsite, customer-facing support
in a Tech Bar or similar environment - Excellent communication and interpersonal skills, with a focus on customer service
- Solid foundational knowledge of Windows;
Intune
and
AV experience
highly regarded - Must be available to
start immediately
Why Join?
- Stable, long-term headcount - approved through 2030
- Work directly
onsite in Sydney CBD, five days per week
, in a hands-on and visible role - Play a key part in the organisation's transition to a 50:50 Mac environment
- Join a collaborative, people-first tech team making a tangible impact from day one
If you bring
Mac, JAMF, and deskside Tech Bar experience
, and you're ready to be
onsite in Sydney CBD full-time with an immediate start
, we'd love to hear from you.
Desired Skills and Experience
We're seeking an experienced Mac Specialist to join a well-established internal support team based onsite in Sydney CBD, five days per week. Please note, this position requires a full-time onsite presence and proven hands-on experience with Mac, JAMF, and deskside or Tech Bar support. Candidates without this background will not be considered. An immediate start is essential, as the team is ready to onboard right away.
The Role
You'll be the face of IT in a busy Tech Bar environment, providing deskside and remote support to a large and growing user base. With more than 3,000 users globally (500 in Sydney), this role demands excellent communication, top-tier troubleshooting ability, and a strong focus on customer experience.
The environment is shifting from 10% to 50% Mac users, so we need someone who lives and breathes Mac OS and is ready to contribute immediately to this transition.
Key Responsibilities
Provide deskside, tech bar, and remote support across both Mac and Windows environments
Troubleshoot hardware, monitors, networks, and connectivity issues
Manage and maintain JAMF Pro and JAMF Connect for Mac fleet management
Support Intune integration and Windows environments (nice to have)
Assist with AV equipment and meeting room technology (advantageous)
Collaborate with a national team of 9 across NSW, VIC, and QLD (4 based in Sydney)
Skills & Experience
8-10 years' experience in Level 1 and Level 2 support roles across mixed environments
Strong Mac OS expertise with proven JAMF Pro and JAMF Connect experience - essential
Experience providing onsite, customer-facing support in a Tech Bar or similar environment
Excellent communication and interpersonal skills, with a focus on customer service
Solid foundational knowledge of Windows; Intune and AV experience highly regarded
Must be available to start immediately
Why Join?
Stable, long-term headcount - approved through 2030
Work directly onsite in Sydney CBD, five days per week, in a hands-on and visible role
Play a key part in the organisation's transition to a 50:50 Mac environment
Join a collaborative, people-first tech team making a tangible impact from day one
If you bring Mac, JAMF, and deskside Tech Bar experience, and you're ready to be onsite in Sydney CBD full-time with an immediate start, we'd love to hear from you.
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