Onsite Deskside Support Engineer

Onsite Deskside Support Engineer (Mac Specialist) - Sydney CBD

6-Month Contract | Headcount Approved Through 2030 | 5 Days Onsite (Non-negotiable)

We're seeking an experienced
Mac Specialist
to join a well-established internal support team based
onsite in Sydney CBD, five days per week
. Please note, this position requires a
full-time onsite presence
and
proven hands-on experience with Mac, JAMF, and deskside or Tech Bar support
. Candidates without this background will not be considered. An
immediate start is essential
, as the team is ready to onboard right away.

The Role

You'll be the face of IT in a busy
Tech Bar
environment, providing
deskside and remote support
to a large and growing user base. With more than 3,000 users globally (500 in Sydney), this role demands excellent communication, top-tier troubleshooting ability, and a strong focus on customer experience.

The environment is shifting from 10% to
50% Mac users
, so we need someone who lives and breathes
Mac OS
and is ready to contribute
immediately
to this transition.

Key Responsibilities

• Provide deskside, tech bar, and remote support across both Mac and Windows environments
• Troubleshoot hardware, monitors, networks, and connectivity issues
• Manage and maintain
  JAMF Pro and JAMF Connect
  for Mac fleet management
• Support Intune integration and Windows environments (nice to have)
• Assist with AV equipment and meeting room technology (advantageous)
• Collaborate with a national team of 9 across NSW, VIC, and QLD (4 based in Sydney)

Skills & Experience

• 8-10 years' experience
  in Level 1 and Level 2 support roles across mixed environments
• Strong
  Mac OS expertise
  with proven
  JAMF Pro and JAMF Connect
  experience - essential
• Experience providing
  onsite, customer-facing support
  in a Tech Bar or similar environment
• Excellent communication and interpersonal skills, with a focus on customer service
• Solid foundational knowledge of Windows;
  Intune
  and
  AV experience
  highly regarded
• Must be available to
  start immediately

Why Join?

• Stable, long-term headcount - approved through 2030
• Work directly
  onsite in Sydney CBD, five days per week
  , in a hands-on and visible role
• Play a key part in the organisation's transition to a 50:50 Mac environment
• Join a collaborative, people-first tech team making a tangible impact from day one

If you bring
Mac, JAMF, and deskside Tech Bar experience
, and you're ready to be
onsite in Sydney CBD full-time with an immediate start
, we'd love to hear from you.

Desired Skills and Experience
We're seeking an experienced Mac Specialist to join a well-established internal support team based onsite in Sydney CBD, five days per week. Please note, this position requires a full-time onsite presence and proven hands-on experience with Mac, JAMF, and deskside or Tech Bar support. Candidates without this background will not be considered. An immediate start is essential, as the team is ready to onboard right away.

The Role

You'll be the face of IT in a busy Tech Bar environment, providing deskside and remote support to a large and growing user base. With more than 3,000 users globally (500 in Sydney), this role demands excellent communication, top-tier troubleshooting ability, and a strong focus on customer experience.

The environment is shifting from 10% to 50% Mac users, so we need someone who lives and breathes Mac OS and is ready to contribute immediately to this transition.

Key Responsibilities

Provide deskside, tech bar, and remote support across both Mac and Windows environments

Troubleshoot hardware, monitors, networks, and connectivity issues

Manage and maintain JAMF Pro and JAMF Connect for Mac fleet management

Support Intune integration and Windows environments (nice to have)

Assist with AV equipment and meeting room technology (advantageous)

Collaborate with a national team of 9 across NSW, VIC, and QLD (4 based in Sydney)

Skills & Experience

8-10 years' experience in Level 1 and Level 2 support roles across mixed environments

Strong Mac OS expertise with proven JAMF Pro and JAMF Connect experience - essential

Experience providing onsite, customer-facing support in a Tech Bar or similar environment

Excellent communication and interpersonal skills, with a focus on customer service

Solid foundational knowledge of Windows; Intune and AV experience highly regarded

Must be available to start immediately

Why Join?

Stable, long-term headcount - approved through 2030

Work directly onsite in Sydney CBD, five days per week, in a hands-on and visible role

Play a key part in the organisation's transition to a 50:50 Mac environment

Join a collaborative, people-first tech team making a tangible impact from day one

If you bring Mac, JAMF, and deskside Tech Bar experience, and you're ready to be onsite in Sydney CBD full-time with an immediate start, we'd love to hear from you.