Claims Consultant

2 days ago

Melbourne City Centre, Australia HAYS Full time

Join Australia's largest insurance organisation assisting customer with end-to-end claims management
**Your new company**
This large insurance organisation with well-known and reputable brands are seeking Claims Consultants who share the same values in customer service to join their team on a permanent basis

**Your new role**
While handling enquiries, informing customers on the progression of insurance claims and keeping accurate records, your duties will include but not limited to:

- Assessment and settlement of claims determining policy coverage
- Investigate, assess and negotiate cases on an individual base
- Liaising with internal and external parties throughout the investigation of the claim
- Working to meet set key performance indicators

**What you'll need to succeed**
To succeed in this role you will have a genuine interested in helping people with the confidence to make decisions that are line with policies. Key skills you will bring to this role to handle claims efficiently include:

- Excellent customer service skills and ability to build rapport with third parties
- Good communication and negotiation skills
- High attention to detail
- Strong time management

Due to the ongoing nature of this role only Permanent Residents and Australian citizens are eligible.

**What you'll get in return**
- Full time classroom training
- Ongoing support and development opportunities
- Modern office, located in Melbourne CBD with excellent facilities and break room
- Access to great staff benefit and company discounts
- 13% superannuation and annual performance-based bonus

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2749466

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