Superannuation Claims Consultant

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)**THE HUB24 STORY**We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.**Benefits and Life at HUB24**Learn more about our employee benefits**Job Summary:** As a Claims Consultant, you’ll be the trusted guide for customers navigating some of life’s most important moments. You’ll handle a variety of superannuation claims - ranging from permanent incapacity and family law to financial hardship and investment claims - ensuring every case is managed with care, accuracy, and a commitment to outstanding service. Meaningful Work: You’ll collaborate with trustees, financial advisers, lawyers, and clients to deliver the best possible outcomes, making a genuine difference every day. Supportive Team: Join a positive, proactive environment where your ideas are valued and your growth is supported. Professional Growth: Bring your experience in superannuation or financial services claims, and we’ll help you build on it—developing your technical skills and expanding your professional network. If you thrive on building strong relationships, solving problems, and delivering exceptional service, we want to hear from you. Take the next step in your career and help shape the future of superannuation claims at HUB24.**Responsibilities:*** Process a variety of superannuation claims (e.g. permanent incapacity, family law, death, financial hardship, investment).* Review claim forms and documents for accuracy and completeness.* Liaise with trustees, lawyers, advisers, clients, and beneficiaries to gather information and resolve queries.* Follow up on outstanding documentation to ensure timely claim processing.* Conduct initial investigations and research to support claim assessments.* Ensure claims are assessed accurately and in line with policy terms.**Requirements:*** Experience in superannuation or financial services claims e.g. permanent incapacity, family law, death, financial hardship, investment claims.* Strong interpersonal and communication skills, with the ability to build rapport and trust.* Attention to detail and effective case management skills.* Ability to work collaboratively with internal and external stakeholders.* RG 146 compliance or ASFA Cert IV (desirable).**The Recruitment Process*** Acknowledgement email once your application has been submitted.* Our Talent team will start reviewing your application. If unsuccessful, you will be notified.* If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.* If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.* Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you.* Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.* Communication of outcomes to successful and unsuccessful candidates and feedback provided.*/*As part of our process, a police check will be conducted on all successful candidates/*. Further details on our**can be found here.***2024 Circle****Back****Initiative Employer** – we commit to respond to every applicant.Endorsed by **,** we are proud to be recognised as an employer of choice for women.We have been nominated and placed on the**BOSS Best Places to work list.**Seek Star Awards 2024 - Nominated as a finalist for the **Best Employer Brand Initiative****HUB24 is an equal opportunity employer.** We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you
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