Claims Consultant

3 days ago

Newcastle, New South Wales, Australia PD Insurance Australia Full time $60,000 - $90,000 per year

About Us

At Pacific International Insurance, we are dedicated to providing our policyholders, partners, and communities with soft landings during life's most challenging moments. With a strong portfolio of direct brands and a focus on customer care, we're proud to deliver support with empathy and expertise.

About the Role

We're seeking a Pet Claims Consultant to join our Claims team. In this customer-facing role, you'll work directly with pet owners, veterinarians, and stakeholders to ensure claims are processed accurately, efficiently, and with compassion. From lodgement to closure, you'll be part of a team that makes a real difference for people and their pets when they need it most.

About the role…

  • Assessing, processing, and managing pet insurance claims in line with policies and guidelines
  • Reviewing veterinary reports and invoices to determine eligibility and coverage
  • Communicating empathetically with pet owners, keeping them informed and supported throughout the claims process
  • Liaising with veterinarians and clinics to gather essential information
  • Identifying and reporting potential fraudulent activity
  • Maintaining accurate records and ensuring compliance with policies, procedures, and regulations
  • Contributing to continuous improvement initiatives within the claims team

About you…

  • Experience in insurance claims or financial services
  • Strong understanding of veterinary medical terminology, procedures, and diagnoses
  • Excellent communication skills, both written and verbal, with the ability to show empathy and build rapport
  • High attention to detail and strong analytical skills
  • Previous customer service experience
  • Ability to prioritise tasks and manage competing deadlines
  • Confidence using data entry systems and office applications
  • Negotiation and investigative skills, particularly with customers and service providers

Why Join Us?

At Pacific, we believe our people are at the heart of what we do. We'll support your growth with clear objectives, ongoing feedback, and opportunities to develop your skills. You'll join a collaborative, values-driven team where empathy, integrity, and professionalism guide our work every day.

If you're passionate about pets and want to combine customer care with claims expertise, we'd love to hear from you.

Apply now to bring your skills to a role where you'll make a meaningful difference. Get in touch with Georgi Evans for more information on

  • Loss Adjuster

    4 weeks ago

    Newcastle, New South Wales, Australia AmTrust International Full time

    OverviewJoin to apply for the Loss Adjuster role at AmTrust International.Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the needs of the Property Latent Defects Insurance market across the UK. Established in 2013, we have offices in Shrewsbury, London and Cheltenham and are going through a period of growth to meet the needs of our...

  • Provider Governance Consultant

    7 days ago

    Newcastle, New South Wales, Australia Suncorp Group Full time $80,000 - $120,000 per year

    Permanent opportunitySydney (preferred), Brisbane, Newcastle, Canberra, Adelaide, Perth CBD location / hybrid wfhMentor and provide oversight of Partner Performance Officer in their governance activitiesSuncorp's Partner Performance team manages over 60 contracted personal injury providers (including rehab, medico-legal, imaging, exercise physiology and...

  • Project Manager

    4 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Project Manager role at Bendigo Advertiser.About The Company: Join a well established and rapidly growing civil contractor that has built a strong reputation in the industry for delivering high quality subdivision and infrastructure works across Newcastle and surrounding regions. With decades of experience in the market, this...

  • Project Manager

    4 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    OverviewJoin to apply for the Project Manager role at Bendigo Advertiser.About The Company: Join a well established and rapidly growing civil contractor that has built a strong reputation in the industry for delivering high quality subdivision and infrastructure works across Newcastle and surrounding regions. With decades of experience in the market, this...

  • Contract Administrator

    1 week ago

    Newcastle, New South Wales, Australia Atom Resources Full time $60,000 - $120,000 per year

    Contracts Administrator – Class 2 Residential | NewcastleAbout the OpportunityWe are seeking an experiencedContracts Administratorto join a high-performing team deliveringClass 2residential projectsin Newcastle. This is a rare opportunity to contribute to landmark developments that are shaping the city skyline.Key ResponsibilitiesPrepare, review, and...

  • Mobile Case Manager

    2 days ago

    Newcastle, New South Wales, Australia EML Full time $60,000 - $100,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Contract Administrator

    4 weeks ago

    Newcastle, New South Wales, Australia Atom Resources Full time

    OverviewWe are seeking an experienced Contracts Administrator to join a high-performing team delivering Class 2 residential projects in Newcastle. This is a rare opportunity to contribute to landmark developments that are shaping the city skyline.Base pay rangeA$150,000.00/yr - A$170,000.00/yrRoleContracts Administrator – Class 2 Residential | NewcastleKey...

  • Contract Administrator

    4 weeks ago

    Newcastle, New South Wales, Australia Atom Resources Full time

    OverviewWe are seeking an experienced Contracts Administrator to join a high-performing team delivering Class 2 residential projects in Newcastle. This is a rare opportunity to contribute to landmark developments that are shaping the city skyline.Base pay rangeA$150,000.00/yr - A$170,000.00/yrRoleContracts Administrator – Class 2 Residential | NewcastleKey...

  • Court Liaison Officer

    1 week ago

    Newcastle, New South Wales, Australia NSW Justice Health & Forensic Mental Health Network Full time $131,000 - $134,500 per year

    Employment Type: Permanent Full TimePosition Classification: Clinical Nurse Consultant Gde 2Remuneration: $131, $134,500.7 p.a plus superannuationHours Per Week: 38Requisition ID: REQ603410Applications Close: Tuesday 23 September 2025 at 11:59pm AESTPosition Title: Court Liaison Officer - (CNC2, OT4, SW4, Clinical Psychologist) - Cessnock Local Court,...

  • Court Liaison Officer

    1 week ago

    Newcastle, New South Wales, Australia Justice Health and Forensic Mental Health Network Full time $131,000 - $134,500 per year

    Employment Type: Permanent Full TimePosition Classification: Clinical Nurse Consultant Gde 2Remuneration: $131, $134,500.7 p.a plus superannuationHours Per Week: 38Requisition ID: REQ603410Applications Close: Tuesday 23 September 2025 at 11:59pm AEST Position Title: Court Liaison Officer - (CNC2, OT4, SW4, Clinical Psychologist) - Cessnock Local Court,...