Claims Support Specialist

3 weeks ago

Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

Are you eager to join a globally recognised leader in the insurance industry, renowned for its innovative solutions and dedication to customer care?Our client, a prominent and trusted name in the sector, is looking for dynamic individuals to fill the role of Claims Support Specialist on a 6-month contract, located in the vibrant Melbourne CBD

Why You’ll Love This Role:

- Prime Location : Work in the heart of Melbourne CBD, surrounded by a thriving cultural scene, top-notch eateries, and excellent public transport links.
- Professional Growth : Gain invaluable experience and insights with a prestigious company known for its commitment to employee development and advancement. Potential for permanent opportunities after contract.
- Energetic Culture : Be part of a fun, energetic and dynamic team that values creativity, innovation, and collaboration. Enjoy a workplace that celebrates fresh ideas and fosters a supportive community.

Your Responsibilities Will Include:

- Serve as the first point of contact for customers, providing them with clear guidance and support throughout the claims process.
- Review and assess claims documentation to determine coverage and eligibility, ensuring compliance with policy terms.
- Liaise with customers, internal teams, and external partners to gather necessary information and resolve any discrepancies efficiently.
- Address customer queries and issues with a focus on delivering timely and effective solutions, enhancing customer satisfaction.
- Maintain accurate and detailed records of all claims activities, ensuring data integrity and compliance with company standards.
- Contribute to process improvement initiatives by providing feedback and suggestions based on client interactions and claims processing experiences.

What We’re Looking For:

- Previous experience in retail, hospitality, contact centres, or claims is essential.
- A background that demonstrates strong customer service skills is highly valued.
- Excellent communication abilities, a keen eye for detail, and a proactive approach to problem-solving.
- A positive, can-do attitude and a genuine passion for delivering outstanding customer experiences in a fun and engaging work environment.

This is your chance to contribute to a company that values your skills and personality, offering you the opportunity to shine in a challenging and rewarding role.

Ready to embark on a 6-month journey with an industry leader that could shape your career?
Apply now to take the next step with our esteemed client.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Bianca Sticca on 61 3 8628 2100 for a confidential discussion.

About the job

Contract Type: Temporary

Focus: Call Centre

Industry: Call Centre and Customer Service

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