Early Intervention Specialist

About the role

As an Early Intervention (EI) Specialist, you will educate employers about the activities they can undertake to facilitate and support a worker's recovery while their claim is being assessed. You will educate employers about the claims process, their obligations, and the strategies that assist employees in getting back to work sooner. 

The early intervention role within the eligibility team aims to provide early intervention services from the moment a claim has been received. This includes but is not limited to the following:

• Advising an employer and worker of their obligations under the Act
• Supporting employers in understanding how to identify suitable duties and plan for a proposed or actual RTW
• Supporting workers in understanding the RTW process
• Identifying the barriers in a worker's recovery and RTW
• Communicating with THPs, if required, to gain additional information relating to the recovery and RTW process
• Engaging different OR services based on the specific circumstances of a claim
• Ongoing communication with the employer, worker and ORP during the claim assessment period
• Providing a handover to the case manager if liability is accepted

As an EI Specialist, you must have the following:

• Knowledge of the worker's compensation claims process and legislation
• Understanding of the link between early intervention and positive return to work outcomes
• Solid verbal and written communication skills

Other highly desirable skills include:

• Experience in worker's compensation (case management role highly regarded)
• A rehab background would be helpful for this role (not essential)
• Ability to influence employers to have ongoing and constructive engagement with injured workers
• Time management / organisational skills

About DXC

DXC Claims Management has been specialising in workers' compensation claims management for over 16 years, and we have an impressive track record of excellence in service delivery and innovation. We aim to return people to work and health as quickly and effectively as possible.

By providing the right services at the right time, DXC gives employers the confidence they comply with legal and regulatory requirements and injured workers the confidence they are being well cared for.

DXC Claims Management is part of the DXC Technology group of companies, the world's leading independent, end-to-end, next-generation IT services company. DXC employs 155,000 staff globally, of which over 5,000 are insurance practitioners. We work with our customers to build a culture of performance and integrity to facilitate and support medical management and return to work activities.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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