Claims Specialist

1 week ago

Melbourne, Victoria, Australia Invisible Partners Full time $90,000 - $120,000 per year

Invisible Partners is proud to be representing VMIA.

VMIA is the Victorian Government's insurer and risk adviser, covering hospitals, schools, emergency services, cultural institutions, and infrastructure. Its purpose is clear and compelling: building a confident, resilient Victoria through world-leading harm prevention and recovery.

Working here means more than handling claims — it means influencing outcomes that strengthen the public sector, improve safety, and ensure taxpayer dollars are used thoughtfully. It's meaningful work with a real impact on the community.

The Opportunity

Sensitive Liability claims are among the most complex and human-centred matters VMIA manages. As a Claims Specialist, you'll take responsibility for a portfolio of insurance claims involving sensitive historical issues, ensuring outcomes are timely, defensible, and client-centred.

You'll work closely with clients, advocacy groups, and legal partners to navigate claims with care and professionalism. It's work that requires resilience, empathy, and strong judgement — and it's supported by a team that understands the importance of peer support, supervision, and trauma-informed practice.

Why this role?

  • Meaningful contribution:
    be part of claims that genuinely matter, handled with dignity and respect.
  • Balance with purpose:
    work in a supportive public sector environment, with structures that prioritise safe practice and wellbeing.
  • Collaboration and support:
    be part of a close-knit team committed to shared learning, resilience, and continuous improvement.
  • Impact beyond resolution:
    help influence prevention and ensure taxpayer funds are used for the greatest community benefit.

What you'll bring

Success in this role is less about a single background and more about mindset and capability. You might come from insurance, legal, health, or another trauma-informed setting such as counselling or social work. What matters most is that you can:

  • Manage complex, sensitive claims with discretion and empathy.
  • Apply trauma-informed practice and maintain resilience in the face of challenging subject matter.
  • Exercise sound judgement and confidentiality in high-stakes or reputationally sensitive cases.
  • Collaborate across legal, advocacy, and government stakeholders.
  • Maintain professional boundaries while supporting claimants through difficult processes.

How to apply

To apply, please submit your CV and a cover letter outlining your motivation and alignment with the role. We're running a short and targeted campaign, and applications will close on
Friday, 3rd October 2025
.

  • Claims Portfolio Manager and Senior Claims Specialists

    2 days ago

    Melbourne, Victoria, Australia Michael Page Full time $80,000 - $104,000 per year

    3 Month contract with possibility of extensionTwo roles available: Claims Portfolio manager and Senior Claims specialistAbout Our ClientThis organisation is a medium-sized entity operating in the medical indemnity insurance industry. They are committed to providing tailored risk and insurance solutions, supporting businesses with their claims management...

  • Claims Quality Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Cbus Super Fund Full time $90,000 - $120,000 per year

    Claims Quality SpecialistAre you passionate about elevating service standards and making a real impact on member outcomes? Join our team as a Claims Quality Specialist and play a pivotal role in building a culture of quality and accountability within our organisation.About the RoleReporting to the Manager, Claims Quality, you'll be instrumental in...

  • Claims Recovery Specialist

    2 days ago

    Melbourne, Victoria, Australia Zurich Australia Full time $80,000 - $120,000 per year

    A new transformational adventure awaits you…How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in...

  • Insurance Claims Specialist

    4 days ago

    Melbourne, Victoria, Australia SS&C Technologies Full time $90,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Pet Insurance Claims Specialist

    1 week ago

    Melbourne, Victoria, Australia Guild Group Full time $60,000 - $90,000 per year

    Melbourne | Hybrid Work | 6-Month ContractAbout Guild InsuranceGuild Insurance is Australia's leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we've delivered exceptional products and services, driven by genuine care for our clients' professional and financial wellbeing. With over 140 industry partnerships and...

  • Death Claims Technical Leader/Specialist

    1 week ago

    Melbourne, Victoria, Australia Marsh McLennan Full time $120,000 - $180,000 per year

    Company:MercerDescription:Mercer is seeking candidates for the position of Death Claims Technical Leader/Specialist.We are currently seeking a talented individual to join our Mercer Claims & Administration team as the Technical Leader. This role can be based in Sydney, Melbourne or Adelaide. This is a hybrid role that has a requirement of working at least...

  • Claims Portfolio Manager

    7 days ago

    Melbourne, Victoria, Australia Invisible Partners Full time $120,000 - $180,000 per year

    Invisible Partners is proud to be representing VMIA.VMIA is the Victorian Government's insurer and risk adviser, covering hospitals, schools, emergency services, cultural institutions, and infrastructure. Its purpose is clear and compelling: building a confident, resilient Victoria through world-leading harm prevention and recovery.Working here means more...

  • Claims Execuitive

    1 week ago

    Melbourne, Victoria, Australia Businessary Full time $90,000 - $120,000 per year

    **Join a Team That Builds the IndustryClaims Executive | Melbourne**Master Builders Insurance Brokers (MBIB) is a specialist construction insurance brokerage proudly owned by Australia's Master Builders Associations. With over 23,500 members nationwide, MBIB delivers expert risk management, advocacy and tailored insurance solutions while ensuring competitive...

  • Claims Performance Manager

    2 weeks ago

    Melbourne, Victoria, Australia Benefact Group Full time $120,000 - $180,000 per year

    Working hours: 37.5 hours per week, Monday to FridayDuration: PermanentLocation: MelbourneJob Ref: 204266About the roleAnsvar Australia, who are proudly part of Benefact Group, are looking for a Claims Performance Manager to join our Melbourne office.As our Claims Performance Manager, you'll be the strategic architect behind our claim's excellence, driving...

  • Claims Assessor

    4 days ago

    Melbourne, Victoria, Australia Jobs via eFinancialCareers Full time $60,000 - $120,000 per year

    Primary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers hereCareersLocation: MelbournePermanent, full-time roleHybrid workingThe opportunityWe have an exciting opportunity for a dynamic and adaptable person to join the Trade Credit & Surety claims team. The role of Claims Assessor will see you taking...