Claims Specialist

5 days ago

Melbourne, Victoria, Australia Invisible Partners Full time $80,000 - $120,000 per year

Invisible Partners is proud to be representing VMIA.

VMIA is the Victorian Government's insurer and risk adviser, covering hospitals, schools, emergency services, cultural institutions, and infrastructure. Its purpose is clear and compelling: building a confident, resilient Victoria through world-leading harm prevention and recovery.

Working here means more than handling claims — it means influencing outcomes that strengthen the public sector, improve safety, and ensure taxpayer dollars are used thoughtfully. It's meaningful work with a real impact on the community.

The Opportunity

Sensitive Liability claims are among the most complex and human-centred matters VMIA manages. As a Claims Specialist, you'll take responsibility for a portfolio of insurance claims involving sensitive historical issues, ensuring outcomes are timely, defensible, and client-centred.

You'll work closely with clients, advocacy groups, and legal partners to navigate claims with care and professionalism. It's work that requires resilience, empathy, and strong judgement — and it's supported by a team that understands the importance of peer support, supervision, and trauma-informed practice.

Why this role?

  • Meaningful contribution:
    be part of claims that genuinely matter, handled with dignity and respect.
  • Balance with purpose:
    work in a supportive public sector environment, with structures that prioritise safe practice and wellbeing.
  • Collaboration and support:
    be part of a close-knit team committed to shared learning, resilience, and continuous improvement.
  • Impact beyond resolution:
    help influence prevention and ensure taxpayer funds are used for the greatest community benefit.

What you'll bring

Success in this role is less about a single background and more about mindset and capability. You might come from insurance, legal, health, or another trauma-informed setting such as counselling or social work. What matters most is that you can:

  • Manage complex, sensitive claims with discretion and empathy.
  • Apply trauma-informed practice and maintain resilience in the face of challenging subject matter.
  • Exercise sound judgement and confidentiality in high-stakes or reputationally sensitive cases.
  • Collaborate across legal, advocacy, and government stakeholders.
  • Maintain professional boundaries while supporting claimants through difficult processes.

How to apply

To apply, please submit your CV and a cover letter outlining your motivation and alignment with the role. We're running a short and targeted campaign, and applications will close on
Friday, 3rd October 2025
.

  • Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $120,000

    As a Claims Specialist, you will be responsible for delivering exceptional customer service and managing life insurance claims from start to finish.The role involves assessing, analysing, calculating and finalising claims payments in accordance with our claims philosophy and procedures.Key responsibilities include:Independently managing a portfolio of life...

  • Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Safety People Full time

    Hybrid working conditions offered- 12 Month fixed term contract- Work for a leading food retailerJob Title: Claims Specialist (End to End Case Officer)Our client is seeking an experienced Claims Specialist to join their team on a 12-month fixed-term contract basis. As a "Floating" Claims Specialist, you will backfill portfolios when others are on leave or...

  • Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCompensation Full time $81,691 - $81,746

    Compensation Claims SpecialistJob OverviewManage the submission and ongoing administration of workers compensation claims.Maintain information systems for efficient claims management.Collaborate with injury management specialists to support recovery and improve outcomes.Essential Skills and QualificationsProven experience in complex payroll operations,...

  • Claims Specialist – Complex Claims Resolution

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $180,000

    Job Title: Claims Specialist – Complex Claims ResolutionJob Description:The Senior Claims Specialist will lead a portfolio of complex claims. This role is pivotal in ensuring claims are resolved efficiently and fairly.Manage end-to-end claims across liability, professional indemnity, injury, and property liability.This role requires strategic advice on...

  • Claims Specialist

    1 week ago

    Melbourne, Victoria, Australia Bay Building Full time

    Newly formed Niche & Strata Team- Suited to a confident people person, passionate about relationships- Drive the front-end process**About the Role**We are actively seeking a **'Claims Specialist'** to join our newly formed Niche & Strata teamWe're looking for someone with a passion for excellence to join the Niche Team and take on the role of delivering...

  • Claims Specialist

    3 weeks ago

    Melbourne, Victoria, Australia KPMG Australia Full time

    OverviewJoin KPMG's Insurance Claims and Workplace Health practice as a Claims Specialist in Claims and Workplace Health. This is a 12-month max-term contract with potential for extension. Location: Brisbane is preferred; Melbourne, Geelong, or Sydney may also be considered.You will support a variety of engagements, conducting high-volume, high-quality claim...

  • Claims Specialist

    3 weeks ago

    Melbourne, Victoria, Australia KPMG Australia Full time

    OverviewJoin KPMG's Insurance Claims and Workplace Health practice as a Claims Specialist in Claims and Workplace Health. This is a 12-month max-term contract with potential for extension. Location: Brisbane is preferred; Melbourne, Geelong, or Sydney may also be considered.You will support a variety of engagements, conducting high-volume, high-quality claim...

  • Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $120,000

    Job Opportunity: Claims SpecialistWe are seeking a skilled Claims Specialist to support injured workers and employers throughout their recovery and return-to-work journey.Provide timely, customer-focused service to injured workers and employersProactively manage caseloads of worker's compensation claims within legislation and compliance guidelinesDeliver...

  • Claims Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeClaims Full time $70,000 - $120,000

    Claims Specialist OpportunityWe are seeking an experienced Claims Specialist to join our team in Geelong.This is a full-time position with a competitive salary and opportunity for annual performance bonus, car allowance, laptop, company phone, and many other benefits.About the Role:The ideal candidate will be a skilled communicator, problem solver, and...

  • Strata Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeClaims Full time $90,000 - $130,000

    Strata Claims SpecialistWe are seeking an experienced and skilled professional to join our team as a Strata Claims Specialist. In this role, you will be responsible for managing a portfolio of strata claims from initial notification through to settlement.As a Strata Claims Specialist, you will provide exceptional customer service to policyholders, examining...