Claim Specialist

**Drive Your Career Forward with Suncorp - Become a Motor Claim Specialist** Are you passionate about delivering exceptional customer service? Do you thrive on helping others in their time of need? Join Suncorp’s Motor Lodgement Team in **Melbourne** and make a real difference every day. We’re currently hiring **both Full-Time and Part-Time Motor Claim Specialists** to support our customers through their motor claim journey. Whether you're early in your career or looking for a new challenge, this could be the perfect opportunity for you. **Position Overview** - **Job Title**: Motor Claim Specialist - **Location**: Onsite at our **Melbourne office - 530 Collins Street, Melbourne VIC 3000**: - **Start Date**: Monday 25th August 2025 - **Salary**: $60,500 + 12% Super + performance-based incentives (_pro rata for part-time_) - **Work Model**: In-office during training & hybrid working post-probation - **Training**: 7 weeks of onsite full-time paid training (Mon-Fri, 8:30am-4:30pm) - Please note: No leave can be taken during the training period_ **Shift Patterns** **Full-Time Positions (x2 available)**: - Monday to Friday Start window of 8:00am-10:00am - 37.5 hrs/week (7.5-hour shifts) **Part-Time Positions (x10 available)**: - **Option 1**:Monday to Friday Start between 8:00am-10:00am - 25 hrs/week (5-hour shifts) - **Option 2**: Monday to Friday Start between 10:00am-12:00pm - 25 hrs/week (5-hour shifts) - Note: "Start window" means shifts will commence anytime within that range based on roster requirements. You must be able to fully commit to your selected shift option._ **What You’ll Be Doing** - Delivering friendly & efficient customer service over the phone - Handling motor claims with empathy, urgency, & attention to detail - Guiding customers through the claims journey with care & professionalism - Collaborating with team members to deliver strong service & performance **What We’re Looking For** - Strong communication skills & a customer-first mindset - Confidence using multiple systems in a fast-paced environment - Empathy & resilience when supporting customers through sensitive issues - Team players with a commitment to growth & learning - Previous contact centre experience is a plus - but not essential **Why You’ll Love Working at Suncorp** When you join Suncorp, you’re not just taking on a job — you’re embarking on a career with a company that values your growth, well-being, and success. Here’s what we offer: - **Competitive salary**:$60,500 + 12% Super + performance incentives (pro rata for PT) - **Leave Benefits**:Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay). - **Hybrid Working**:Work where you thrive with our flexible blend of on-site and at home work arrangements. - **Work-Life Balance**:Ensure you have the time and support you need to thrive both personally and professionally - **Staff Discounts**:Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers. - **Reward & recognition programs**:We celebrate your hard work and achievements - **Career Development**:We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential. - **Reputable Employer**:National, trusted company with an inclusive and diverse workplace. **It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits,**Click Here** **Our Culture & Values** At Suncorp, we’re driven by our purpose**:building futures & protecting what matters**. With over 100 years of experience, we’re proud of our inclusive culture, customer focus & commitment to doing what’s right. **Advertised**: 16 Jul 2025 AUS Eastern Standard Time **Applications close**: 27 Jul 2025 AUS Eastern Standard Time