Scheduling Support Officer

Overview

Scheduling Support Officer – Permanent Full-Time position. Located at our Belmont Office with free onsite parking. Access to salary packaging (up to $18,550 tax-free) for all eligible employees.

We all want to be part of something bigger than ourselves. And with us, you can be part of an organisation that truly makes a difference. Here’s how.

Your Role

As a BaptistCare Scheduling Support Officer you will support our Service Schedulers to arrange services that meet our customer needs. You will work closely with our customers, our Service Schedulers and our care workers to ensure service requests and changes are clearly communicated. You will assist our Service Schedulers with administrative functions that facilitate effective care worker rosters and payroll processes. Working hours are 8.30am to 4.30pm Monday to Friday.

Key Responsibilities

- Team Support: Be the first point of contact for client service requests, ensuring our customers receive the best care possible. Work closely with schedulers and care facilitators to ensure data accuracy and foster a team culture where everyone feels valued and respected.

- Scheduling Duties: Plan and organize care worker rosters to meet customer needs efficiently. Manage the Scheduling Inbox, handle incoming calls, and maintain client communications with timely precision.

- Exceptional Customer Service: Deliver exceptional service by treating customers with respect, understanding their diverse needs, and responding with clarity and compassion. Your empathetic approach will ensure a positive experience for every customer.

Key Requirements

Experience in scheduling or workforce rostering, and knowledge of Home Care programs, will be highly valued and will enhance your ability to excel in this role.

- At least one-year minimum knowledge and experience in an administrative role

- Demonstrate an understanding and appreciation of BaptistCare’s Christian identity and promote the organisation’s values through interactions at work

- High attention to detail and excellent organisational skills

- Excellent customer service and relationship management skills

- Excellent written and verbal communication skills

- Advanced computer skills

- Excellent problem solving and time management skills

- Ability to make decisions under pressure

- Flexibility - you may be required to participate in an after-hours on-call roster

Benefits

- Salary packaging which can increase your take-home pay + novated leasing options + meal and entertainment card

- Company mobile phone and laptop

- Access to in-house and online training programs

- Supportive, positive team environment

- Access to family friendly benefits like our counselling support and wellness programs

About Us: We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptistcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

BaptistCare has been acknowledged in the 2022 AFR BOSS Best Places to Work list, ranking tenth in the Government, Education and Not for Profit list, from over 750 nominated organisations across Australia and New Zealand.

Apply now Don’t miss out on this opportunity to be part of something bigger

Have more questions? For a confidential discussion, please contact mytalent@baptistcare.org.au. Agency applications are not accepted at this time.

Successful applications will be subject to a variety of background checks including police background check via our online system.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

BaptistCare is recognised as an ‘Inclusive Employer’ by the Diversity Council of Australia for 2022-2023. We welcome and encourage applications from people across our diverse community.

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