Planning & Scheduling Team Leader

Overview

Be a Leader in a fast-paced, high-performing team.

Perth Region Field Services are looking for an experienced and enthusiastic Scheduling Team Leader to join our Service Delivery team. Based in Canning Vale, this is a full-time employment opportunity where you will be providing leadership and support to the scheduling team to ensure we maintain a high level of service for our customers through optimised planning, coordination, and dispatch of work. In this fast-paced environment, you will play a critical role in providing hands on support and leadership to your high performing team of schedulers. Your team is responsible for balancing a high level of calls from internal and external stakeholders alongside providing high quality outcomes for our customers.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you're driven to make a meaningful contribution, you've come to the right place.

Real benefits that matter

- Real flexibility with options to work from home, 9-day fortnight, flexible work hours

- Two well-being days each year to do whatever you need to do to feel good

- Access to long service leave pro rata after 3 years of service

- Generous co-contribution superannuation scheme, which offers up to 16%. This includes a 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.

- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

Discover more benefits we offer to support the unique and individual ways our employees live.

Responsibilities

- Lead the daily operations of the Scheduling Team to schedule customer driven work based on both resource skills and availability and meeting performance KPIs.

- Update, create and implement new workflows and processes for the Scheduling Team to optimise the delivery of our services.

- Lead, mentor and support the schedulers to foster a high performing team who deliver exceptional customer service and deliver on their functional KPIs.

- Track and monitor scheduling performance against key performance indicators. Identify opportunities for improvement and implement strategies to enhance the efficiency and effectiveness of the scheduling team.

- Actively engage and communicate on scheduling matters with key stakeholders across the business in a timely and solutions focussed manner.

Qualifications and requirements

- Having previous experience in scheduling and developing scheduling tools and systems in a customer focussed environment will be fundamental to this role.

- Frontline Management certification is not required, but if you can demonstrate experience in leading a team to meet best service delivery outcomes for clients and have proven experience in mentoring and developing workers to achieve high standards, we can support you to be certified in Frontline Management.

- Experience with SAP and Maximo management systems is also available through training.

You will be the driver of representing a high paced customer service environment in a positive manner.

Application and diversity

Excited about being an inspirational leader? Start your application today

Please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.

Applications close Tuesday 16th of September 2025

As part of the recruitment process you may be required to complete Pre-Employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Diversity and inclusion

Our commitment to a diverse and inclusive workplace: Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000. To read our diversity and inclusion statement, please visit our website.

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