Coordinator

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we leverage the power of leading-edge technology and focus on the uniqueness of each individual to create the future of health. As a global leader in health and well-being, encompassing physical, mental, and financial health, TELUS Health aims to improve health outcomes for consumers, patients, healthcare professionals, employers, and employees.

Reporting to the Operations Supervisor- IM, this frontline position enables the company to deliver best-practice clinical services that are efficient and financially responsible to our clients. The Operations Coordinator is responsible for key functions including intake, scoping, and resourcing of all incident management requests. The coordinator requires high-level skills across communication, strategic thinking, negotiation, and the ability to work in a fast-paced environment.

- Detailed scoping of acute-care environments, crisis situations, and complex disaster events.
- Providing clinically appropriate, strategic, and cost-effective allocation and coordination of clinical providers for all incident management requests.
- Ensuring end-to-end excellence in the provision of product services and logistics.
- Coordinating intake, assessment, and resource allocation functions for Incident Management services.
- Managing administrative functions of incident management service delivery.
- Delivering high standards of communication and information gathering of sensitive customer needs.
- Completing initial assessments of request type and urgency, and coordinating the assignment of qualified service providers.
- Working quickly and carefully to meet contractual service obligations with an acute level of attention.
- Managing multiple urgent requests, demonstrating the capability to prioritize effectively.
- Demonstrating sensitivity, professionalism, and empathy in crisis situations.
- Coordinating and directing internal stakeholders within TELUS Health with service inquiries.

About Us

We're a people-focused, customer-first, purpose-driven team committed to innovation and doing good. We improve lives through technology solutions and foster a culture that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment. We offer accommodations for applicants with disabilities during the recruitment process.

The health and safety of our team, customers, and communities are paramount. Accordingly, anyone joining our TELUS Health Care Centres must be fully vaccinated against COVID-19.

By applying, you understand and agree that your information will be shared with TELUS Group of Companies' Talent Acquisition teams and/or relevant leaders involved in the selection process.

Why Join Us

Being part of TELUS Health is more than a job; it's a career-defining experience. You will do innovative and meaningful work with talented, collaborative teams. It's an opportunity to improve businesses and lives by building healthier, happier workplaces, and to develop genuine, long-term relationships.

Enjoy a supportive environment that encourages pushing boundaries and delivering impactful solutions. Leverage our world-leading technology, products, clinical services, and passionate team members to revolutionize healthcare access and drive remarkable experiences for clients and individuals worldwide.

Join a global team of nearly 10,000 driven professionals passionate about creating a healthier future for everyone. Make a difference daily by providing solutions that improve physical, mental, and financial health across more than 160 countries, integrating digital innovation and clinical services to enhance overall well-being.

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