Customer Solutions Representative

18 hours ago


City of Melbourne, Australia Morgan Consulting Full time

Overview

Customer Solutions Representative – MSP (V-59771)

Location: Docklands, Australia; Location Melbourne CBD

Type: Permanent

Work as a Customer Solutions Representative (IT Support) with strong Microsoft expertise to support and deliver solutions across diverse client environments. You’ll play a key role in managing infrastructure, delivering projects, and driving automation in a fast-paced MSP setting.

Duties

- Administer and support Windows Server (2008–2019+), Active Directory, Azure AD, Group Policy, DNS, DHCP.
- Manage Exchange, Office 365, SQL Server, and Intune environments.
- Use RMM/PSA tools (Datto RMM, AutoTask) for monitoring, proactive maintenance, and ticket resolution.
- Implement endpoint security, compliance, and patch management strategies.
- Develop automation scripts using PowerShell, VBS, and SQL.
- (Nice to have) Deliver projects such as Intune rollouts and on-prem to cloud migrations (Azure/M365).
- (Nice to have) Support VMware, Dell EMC, Nutanix, and Veeam backup solutions.

Experience

- 2+ years’ experience in systems/infrastructure or desktop engineering (MSP experience preferred).
- Strong skills in Microsoft environments: AD, Azure AD, O365, Intune, Windows Server.
- Hands-on knowledge of VMware, Dell EMC, Nutanix, Veeam (preferred).
- Experience with RMM/PSA tools (Datto RMM, AutoTask) highly desirable.
- Proficiency in scripting/automation (PowerShell essential).
- Understanding of backup, DR, and security compliance frameworks.

Certifications (Desirable)

- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Azure Administrator Associate
- ITIL V4 Foundation

Soft Skills

- Strong communication and stakeholder management.
- Ability to balance multiple client priorities in a dynamic environment.
- High attention to detail and documentation.
- Proactive, accountable, and customer focused.

Benefits

- Paid certifications.
- Bi-monthly team lunches/get togethers.
- Clearly defined progression plan into professional services
- Company discounts across a variety of shops/restaurants

#J-18808-Ljbffr



  • Greater Melbourne Area, Australia Morgan Consulting Full time $90,000 - $120,000 per year

    Customer Solutions Representative – MSPLocation:Melbourne CBDType:PermanentWork as a Customer Solutions Representative (IT Support) with strong Microsoft expertise to support and deliver solutions across diverse client environments. You'll play a key role in managing infrastructure, delivering projects, and driving automation in a fast-paced MSP...


  • Melbourne, Australia Oji Fibre Solutions Full time

    **Progressive and growing manufacturing company**: - ** Strong focus on customer service & details!**: - ** Noble Park Location** Oji Fibre Solutions is a leading producer of market, pulp, paper, and fibre-based packaging. We are committed to delivering innovative, environmentally sustainable products, and working collaboratively to develop solutions that...


  • City of Greater Geelong, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce. We stand for innovation, smart solutions, and sustainability! Discover the Opportunity…. Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design...


  • City of Greater Geelong, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.We stand for innovation, smart solutions, and sustainabilityDiscover the Opportunity….Opal Fibre Packaging Australia provides a full service offering in corrugated cardboard box packaging from design and...


  • Melbourne, Australia Zone IT Solutions Full time

    Overview Join our team at Zone IT Solutions as a Customer Centre Representative! In this dynamic role, you will serve as a vital link between our clients and the company, providing top-notch customer service while helping our customers navigate our services. We are seeking enthusiastic individuals ready to tackle challenges and deliver solutions in a...


  • City of Melbourne, Australia BDP International Full time

    Overview PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core...


  • City of Melbourne, Australia Wall Street Full time

    About the Company At Hommey, we’re redefining comfort for modern living. Since 2021, we’ve been creating bold, high-quality home essentials designed for Millennials and Gen Z. We’re a tight-knit, fast-growing team based in Melbourne, and we’re looking for passionate people who are excited to help us elevate the everyday. If you're customer-obsessed,...


  • City of Melbourne, Australia Sirius People Full time

    About the Company We are representing a company in the FMCG industry who are seeking an exceptional Customer Experience Representative to provide a great service to their customers at both the state and national levels. The team is driven by a commitment to excellence, a passion for customer satisfaction, and a collaborative approach to achieving our...


  • City of Melbourne, Australia Shooting Industry Foundation of Australia Full time

    Overview Beretta Australia is a leading distributor of some of Australia's most iconic brands within the firearms and outdoor sporting goods industry. This is an exciting opportunity to join Beretta Australia, a leading distributor of some of Australia’s most iconic brands within the firearms and outdoor sporting goods industry. In this role, the...


  • City of Melbourne, Australia Gallagher Group Limited Full time

    About Us Gallagher is a global leader in agricultural innovation, with nearly 85 years of experience delivering world-class solutions across security and farming. Headquartered in New Zealand and operating in over 160 countries, we’re proud to support Australian farmers with smarter, more sustainable technologies. One of our most exciting ventures is...