Customer Service Representative

4 weeks ago

City of Melbourne, Australia Shooting Industry Foundation of Australia Full time

Overview

Beretta Australia is a leading distributor of some of Australia's most iconic brands within the firearms and outdoor sporting goods industry.

This is an exciting opportunity to join Beretta Australia, a leading distributor of some of Australia’s most iconic brands within the firearms and outdoor sporting goods industry.

In this role, the primary duty of a Customer Service Representative is assisting our dealer network and end-users in understanding our products and identifying solutions that fit their needs.

Are you looking for a role with variety? Bring your skills to make this role successful, and be open to learning new skills for a growth pathway.

Why work with us

Be a part of tradition and history
Team Environment
Progressive culture
Global brands
Social club and events
Secure onsite parking

Beretta Australia is an ISO accredited company, we pride ourselves on the standards we hold in OHS, Quality and Environment, and to this end we know our employees do as well. All our efforts combined bringing the best solutions to our community and benefiting those we are working to serve.

Role Responsibilities

- Answer incoming customer enquiries in a professional and efficient manner.
- Process orders in an efficient and accurate manner providing order status updates.
- Ensure all customer queries and complaints reach a positive and appropriate conclusion.
- Promote our product range and a variety of product related solutions (on job learning).
- Support our dealers and consumers with product and technical information (on job learning).
- All inbound and outbound aftersales products processed in our CRMs.
- Develop strong relationships with customers and demonstrate our value-add philosophy.
- Proactively contribute to the ongoing development of departmental and company processes and policies.
- Reporting as instructed weekly, monthly, and annually.

Key Selection Criteria

- Ability to convert customers into buyers.
- Excellent communication skills both written and verbal.
- Outstanding in customer service.
- Accurately conveying details to other individuals.
- Accuracy in data entry and reporting skills.
- Attention to detail.
- Time management skills.
- Ability to work within a team environment.

Qualifications

- Experience in customer service is necessary including liaising with customers.
- Experience in selling is preferred, but not essential.
- A can-do attitude and positive team player.
- Firearms licence and industry/firearms experience preferred.

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