Customer Experience Representative

3 weeks ago

City of Melbourne, Australia Wall Street Full time

About the Company

At Hommey, we’re redefining comfort for modern living. Since 2021, we’ve been creating bold, high-quality home essentials designed for Millennials and Gen Z. We’re a tight-knit, fast-growing team based in Melbourne, and we’re looking for passionate people who are excited to help us elevate the everyday. If you're customer-obsessed, curious, and love a good bath robe as much as a good challenge - keep reading.

About the Role

As a Customer Experience Representative, you’ll be the voice of Hommey to our customers - the person who brings the Hommey experience to life. From product questions to order updates, returns and everything in between, you’ll help deliver clear, thoughtful, and genuinely helpful support. You’ll work closely with our Customer Experience Manager to develop your skills, contribute to a high-performing support function, and ensure customers feel valued every step of the way.

What You’ll Do

- Respond to customer enquiries via email, chat, and phone

- Manage returns, exchanges, refunds, and order updates

- Provide product knowledge and personalised advice

- Share insights to improve FAQs and customer experience

What You'll Bring

- Strong written and verbal communication

- Friendly, proactive, and solutions-focused approach

- Comfortable with tech and detail-oriented

- 1+ years in customer support (eCommerce or retail ideal)

- Bonus: experience with Shopify, Gorgias, Cin7

Why Join Hommey?

At Hommey, we're building more than a home and lifestyle brand — we're creating a movement defined by comfort, quality, and personalisation

- We believe in what we do. Be part of an ambitious start-up team disrupting the homewares market

- A flexible work culture is at the heart of what we do. We believe in flexibility and surrounding ourselves with passionate individuals who value creativity and teamwork

- We offer Comfort Days: these are five days in addition to A/L accruals

- We love our community and are customer-centric. We want to create products that make a difference in the lives of our customers

Still Reading?

If you’re still here, we get the feeling you’re our kind of person. But here’s the deal — research shows that 60% of women and underrepresented folks may have already decided to step away from applying. Even if you don’t tick every box, we’d love for you to say hello. We’re all about bringing different perspectives and experiences to the table, because that’s what will bring us closer to creating comfort for all.

Ready to Join Us?

If you're excited about joining us, we'd love to hear from you. Please submit your resume and a brief cover letter telling us why you're interested in joining Hommey.

If you're ready to be part of a team that's redefining homeware, one cushion at a time, we want to hear from you

Join us in our mission to make homes more beautiful, comfortable, and uniquely personal.

Due to the high number of applications we have received, we are unable to provide individual feedback to your application at this early stage of the process. Successful candidates will be contacted for next steps.

Write the words that define comfort. Bring Hommey's voice to life across digital, product and brand storytelling

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