Customer Success Representative
4 weeks ago
About Us
Gallagher is a global leader in agricultural innovation, with nearly 85 years of experience delivering world-class solutions across security and farming. Headquartered in New Zealand and operating in over 160 countries, we’re proud to support Australian farmers with smarter, more sustainable technologies.
One of our most exciting ventures is eShepherd - a bold, tech-forward agritech start-up within Gallagher that’s revolutionising livestock management. Our team thrives on innovation, embraces a progress-over-perfection mindset, and isn’t afraid to get hands dirty. With offices in New Zealand, Australia, Europe and the United States, we’re growing fast and looking for passionate people to help us shape the future of livestock production.
About the Role
We’re looking for a proactive and customer-focused Customer Success Representative to join our Surrey Hills team and support the growth of eShepherd - our award-winning virtual fencing solution revolutionising livestock management.
In this role, you’ll guide new customers through onboarding, deliver tailored training, troubleshoot challenges, and build lasting relationships that drive satisfaction and business growth. You’ll collaborate closely with sales, technical, and operations teams to help ranchers increase productivity, improve animal health, and support sustainable land management.
Key Responsibilities
- Lead customer onboarding to ensure confidence and competence with eShepherd
- Deliver product training and ongoing support to build customer trust and independence
- Identify opportunities to upsell and expand customer use of our solutions
- Collaborate with customers to optimize virtual fencing configurations
- Develop strong, trust-based relationships by anticipating challenges and providing timely solutions
- Partner cross-functionally with Gallagher’s wider team to ensure customer success
The Fit
We’re looking for someone who’s not just technically capable, but genuinely passionate about helping ranchers succeed.
You’ll be a great communicator who can build trust with customers, solve problems with confidence, and adapt quickly in a fast-evolving environment. If you’re self-motivated, collaborative, and excited by the idea of working at the intersection of agriculture and innovation - this role could be a perfect fit.
The ideal candidate will have:
- Degree in agriculture, business, project management, or related field would be useful
- Strong knowledge of livestock production systems and ranching practices
- Experience in customer service, technical software support, or sales (start-up or SaaS experience a plus)
- A good eye for detail and the ability to manage multiple tasks simultaneously
Why Join eShepherd?
- Be part of a once-in-a-generation transformation in grazing and farm management
- Competitive compensation package including bonus potential
- Comprehensive benefits: medical, dental, vision, life insurance, 401K, PTO, and more
- Supportive, high-trust, and innovative work culture
- Access to global career development opportunities within #TeamGallagher
- Office-first culture with long-term growth opportunities
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