Customer Experience Representative

3 weeks ago

City of Melbourne, Australia Sirius People Full time

About the Company

We are representing a company in the FMCG industry who are seeking an exceptional Customer Experience Representative to provide a great service to their customers at both the state and national levels. The team is driven by a commitment to excellence, a passion for customer satisfaction, and a collaborative approach to achieving our goals.

Role Overview

In this role, you will be responsible for managing customer interactions, ensuring a seamless experience for both retail and independent buyers. Your primary focus will be on delivering outstanding service, resolving complex issues, and maintaining accurate data entry to support operations.

Working Conditions

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Hours: Monday to Friday, 6:30 AM to 3:00 PM

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Location: On-site in their Coburg office

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Salary: $70,000 per annum plus superannuation

Key Responsibilities

- Manage customer inquiries and requests via phone and other communication channels.

- Provide personalised support to customers, addressing their needs with professionalism and efficiency.

- Resolve escalated issues and complaints, demonstrating empathy and problem-solving skills.

- Ensure accurate and timely data entry into our systems, maintaining high standards of quality and attention to detail.

- Collaborate with team members to streamline processes and improve the overall customer experience.

- Adapt to changing priorities and work effectively in a fast-paced environment.

- Contribute to team meetings and discussions, sharing insights and best practices to drive continuous improvement.

Skills and Qualifications

- Strong communication skills, with the ability to interact effectively with diverse customers.

- Previous experience with JD Edwards or similar programs is advantageous.

- Proficiency in Microsoft Office Suite and other relevant software applications.

- Exceptional attention to detail and accuracy in data entry.

- Ability to work well in a team environment, demonstrating flexibility and resilience.

- Experience in call centers, retail, or similar environments is preferred.

- Commitment to delivering exceptional customer experiences and achieving high levels of customer satisfaction.

At Sirius People, we advocate for the progression and equity of people of Aboriginal and Torres Strait Islander descent, diverse cultural backgrounds, disabilities and gender identities. Therefore, we strongly encourage you to apply.

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