VAS Coordinator

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

Value Added Services Coordinator – Ingleburn

The Role

Are you a detail-oriented logistics professional with a passion for customer service and operational excellence? Toll Group is seeking a VAS Coordinator to join our dynamic team in Sydney. This is a fantastic opportunity to play a key role in coordinating warehouse and transport operations, ensuring timely, accurate, and cost-effective service delivery for our domestic and international customers.

As a Value Added Services Coordinator, you will take ownership of coordinating client warehouse and transport operations, ensuring service levels are met and costs are kept within agreed budgets. This role plays a crucial part in ensuring timely deliveries, seamless warehouse operations, accurate billing, and fostering strong client relationships.

You'll also be responsible for planning transport bookings, developing KPIs, and leading value-added service (VAS) teams to exceed performance targets. It’s a hands-on leadership role with a strong focus on continuous improvement, safety, and collaboration.

Duties and Responsibilities

- Compile and distribute performance reports (DIFOT, WMS extracts, KPI packs).
- Be the first point of contact for customer service performance queries.
- Coordinate daily VAS administration: inbound scheduling, order processing, packing, and dispatch.
- Ensure commercial accuracy in billing and quotations.
- Monitor warehouse flows and capacity, ensuring accurate forecasting.
- Maintain strong visibility on the warehouse floor to support communication and issue resolution, whilst promoting and supporting a safe working culture through HSE initiatives.

What you’ll need to succeed

- Proficiency in MS Office, Warehouse Management Systems and CargoWise1.
- Strong Excel and reporting skills with high attention to detail.
- Knowledge of billing, quotations, and commercial documentation.
- Excellent communication and interpersonal skills.
- Experience in coordinating road transport movements.
- A proactive, resilient, and commercially focused mindset.
- Commitment to safety and continuous improvement.

Why Join Us?

- Opportunity to work in a fast-paced and growing industry.
- Supportive team environment within a safety focussed environment.
- Professional growth and development opportunities with access to ongoing training and career progression opportunities.

If you are ready to take on a challenging and rewarding role in logistics, apply now and become a vital part of our team

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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