General Admin

**The Position**:
We’re looking for a **proactive and organised General Admin & Project Support VA** to support a growing residential construction business in Australia. This full-time, remote role, working closely with the business owners to develop systems and processes, manage daily admin and operations, create SOPs, and strengthen internal workflows. If you’re detail-oriented, solution-focused, and thrive in a structured role, we’d love to hear from you.

**The Company**:
Our client is a well-established residential construction company with a strong focus on quality and process. Led by a small, hands-on team, they are preparing for growth and are seeking a long-term VA to support their internal operations.

**About the role**:

- A confident and experienced VA with a strong background in admin and operations.
- **Someone that is proactive**and loves organising, streamlining, and improving systems and processes.
- A great communicator who can work closely with an internal team (site foremen and apprentices).
- Comfortable reading and understanding manuals, product specifications, and construction-related documentation.

**The Details**:
**Job Location**:Remote, work from home.

**Company Location**:Australia

**Job Type**:Full-time 40 hours per week.

**Hours (in Philippine Time)**: 7am to 3.30pm PHT

**Responsibilities**:
**General Admin & Operations**
- Check inboxes, prioritise tasks, and flag any urgent client or supplier communications.
- Maintain and organise documentation in Google Drive, ensuring clarity and ease of access.
- Prepare and format SOPs, internal process documents, and project templates.
- Support the team by documenting weekly project meetings, distributing action points, and ensuring follow-ups.
- Improve digital workflows by identifying better systems for SOP storage (e.g. Google Sites) and internal processes.

**Research & Resource Management**
- Research products, technical specifications, and installation guides to assist with compliance.
- Cross-check deliveries and spec sheets to ensure the right products reach the site.
- Help source better ways to structure, store and retrieve job documentation across departments.
- Keep track of new tools (e.g. Loom, Google Sites, ClickUp) and make recommendations to improve operational efficiency.

**Team Support & Coordination**:
Be the point of contact between the office and internal site team.

Assist with onboarding new team members by sharing documented systems and SOPs.

**Basic Design Support**:
Format documents, internal templates, or social posts using Canva (based on existing brand assets).

Light content formatting, no strategy or campaign creation expected.

**SOFTWARE SKILLS**:

- Google Workspace (Docs, Sheets, Drive, Calendar, Slides, Sites).
- Zoom, Loom, and basic screen recording tools.
- Canva (basic to intermediate use).

**We want to hear from you if you have**:

- At least **4+ years of experience** as a General Admin and Operation VA (Social Media) VA working online directly for US, Australian, or European clients. No BPOs, please.
- Experience in residential construction is **highly desirable**.
- Confidence with project management and CRM tools.
- Strong communication, time management, and **attention to detail**.
- Exceptional English written and verbal communication skills with the ability to liaise well with key stakeholders.
- Experience with social media management, Canva and/or other design programs.
- Exceptional organisational, multitasking, and time management skills.
- A proactive attitude and the ability to manage multiple tasks independently.

**You must also be someone that**:
Solve problems and improve processes proactively.

Take ownership of tasks and deliver with excellence.

Communicate clearly, professionally, and consistently.

Thrive in a small, collaborative, and structured team environment.

**This position is NOT for you if you**:
Lack experience with admin, operations, or digital tools.

Don’t have a proactive personality, and you can’t think on your feet.

Do not have a reliable, quiet remote work setup

Are juggling multiple jobs or responsibilities.

Do not prioritize client experience and team communication