Service Delivery Consulting Manager

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. About Snowflake Snowflake is at the forefront of the Data Cloud, a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside Snowflake, we are a team of people with a passion for helping customers drive outcomes and get the most out of their data. Our Professional Services team is the "tip of the spear" for customer success, ensuring our most strategic accounts not only deploy Snowflake effectively but also use it to transform their business. Position Summary Snowflake is seeking a Service Delivery Consulting Manager to lead, mentor, and grow our high-performing team of Service Delivery Managers (SDMs) and Build our new Innovation Advisory Capability. This is a critical people leadership role combining team management, strategic customer engagement, and technical advisory. You will be responsible for a team that owns the post-sales technical and strategic relationship for our most important customers. Beyond traditional service delivery, you will also lead our "Innovation Advisory" function for the region. Your team will act as strategic partners to our customers' executive leadership, helping them develop their AI Innovation Strategy from their biggest business challenges to identify and build high-impact solutions using the Data Cloud, with a strong focus on Generative AI, ML, and modern data applications. You are a trusted advisor at heart, but a people leader first. You thrive on building and developing world-class teams, fostering a culture of innovation, and ensuring your team is a strategic force multiplier for our customers and our sales organization. As a Service Delivery Consulting Manager, you will: Team Leadership & Management: - Lead and Inspire: Manage, hire, and develop a world-class team of Service Delivery Managers and Innovation Advisors, fostering a culture of customer‑centricity, collaboration, and continuous improvement. - Coach and Mentor: Provide active coaching, mentorship, and career development guidance to your team members, helping them grow in their roles and careers. - Drive Performance & Accountability: Be accountable for your team's performance against key delivery and commercial metrics, including: - Manage Team Utilisation to > 60% - Own Revenue & Renewals for our Embedded Customer Architects - Development and execution of Integrated Account Plans - Leading MBR (Monthly/Quarterly) Business Execution reviews and delivering clear Value Slides - Own all aspects of project delivery - Scope, Change Order Management, and project hygiene - Deliver high CSAT scores and proactive actioning of account & customer feedback - Manage Resources: Oversee portfolio assignments, team utilisation, and resource planning to ensure optimal coverage for our strategic customers. - Act as an Escalation Point: Serve as the first point of internal and external escalation for your team, helping to resolve complex customer issues and manage stakeholder expectations. Innovation Advisory & Strategy: - Lead the Innovation Practice: Spearhead the "Innovation Advisory" motion, guiding your team to engage with C‑suite and VP‑level stakeholders on their strategic business priorities. - Drive AI & Use‑Case Discovery: Coach your team to identify and qualify high‑impact use cases for the Data Cloud, particularly in Generative AI, Snowpark, and ML. - Deliver "Art of the Possible" Engagements: Oversee and participate in executive‑level workshops, prototyping exercises, and strategic roadmapping sessions to help customers build a multi‑year innovation pipeline on Snowflake. - Partner for Value: Work "backwards" from customer problems to co‑create solutions, build business cases, and establish clear value realization metrics. Service Delivery & Customer Success: - Oversee Portfolio Health: Ensure your team is effectively managing a portfolio of strategic accounts, driving customer outcomes, satisfaction (CSAT), and long‑term Snowflake adoption. - Ensure Delivery Excellence: Be accountable for the successful and predictable delivery of Professional Services engagements, from scoping to execution and closure. - Conduct Executive‑Level Reviews: Guide your team in preparing and delivering impactful Quarterly Business Reviews (QBRs) and executive steering committees, reinforcing the value delivered and an alignment on future goals. - Drive Commercial Outcomes: Partner closely with the Sales and Customer Success teams to identify opportunities for service renewals, platform consumption growth, and new professional services. - Be the Voice of the Customer: Aggregate and channel strategic customer feedback from your team to Snowflake's Product, Engineering, and Support organizations. Our Ideal Candidate Will Have: - 10+ years of experience in a customer‑facing Professional Services, technical consulting, or enterprise technology role. - 5+ years of direct people management experience, with a proven track record of hiring, coaching, and leading high‑performing technical and/or delivery teams. - Demonstrable experience in a strategic advisory or management consulting capacity, with a comfort engaging C‑level executives. - A strong passion for innovation and a solid understanding of the modern data stack, including Data Warehousing, Data Lakes, AI/ML, and Generative AI concepts. - Proven ability to lead "hands‑on," actively participating in customer meetings, guiding strategy, and resolving escalations. - Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and executive audiences. - Strong commercial acumen and experience in a role with responsibility for services sales, renewals, or consumption metrics. - Deep knowledge of data warehousing concepts and technologies. Experience with Snowflake is a massive plus. - Bachelor's Degree in Computer Science, Engineering, Business, or a related field, or equivalent experience. Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com #J-18808-Ljbffr