Customer Service Specialist

16 hours ago

City of Melbourne, Australia Baby HQ Pty Ltd Full time

Overview

Join the Baby Bunting Team – Let’s Keep Little Ones Safe & Sound

At Baby Bunting, we’re all about ensuring the safety of the tiniest members of the family. We’re on the lookout for a safety-focused individual to join our team and help us keep precious little passengers safe while they travel.

In this exciting, customer-facing role, you’ll be a trusted helper to new parents and caregivers, assisting with car seat installations and ensuring every journey is safe.

Location: Hawthorn East

Employment Type: Part Time

Roster: Wednesday, Thursday, Friday, Saturday

What We’re Looking For

- No experience required. If you’re physically fit, able to get in and out of customer cars with ease, and can handle small clips and restraints, we’ll provide full training and certifications.

- A passion for safety and a desire to ensure little ones travel securely.

- A friendly, approachable attitude, with the ability to explain technical details in simple terms.

- Strong communication skills and a willingness to learn.

What Will You Be Doing?

Installation Wizard:

- Safely install car seats with expert precision in customer vehicles, following Baby Bunting’s Installation Principles.

Customer Service Excellence:

- Be the face of Baby Bunting by welcoming families with a smile and answering car seat safety questions.

- Show customers how easy and important it is to get car seats installed correctly.

Safety Expert:

- Educate parents on the do’s and don’ts of car seat use; be the go-to person for peace of mind.

- Stay up-to-date with the latest safety regulations and car seat guidelines to ensure installations meet high safety standards.

Store Support Superstar:

- Help with in-store tasks like inventory, product demonstrations, and sharing child safety knowledge with the team.

Why Baby Bunting?

- Make a Difference: You’ll be directly involved in keeping Australia’s littlest passengers safe and sound.

- Growth & Training: We’ll provide all training and certifications needed to become an expert in child car seat safety.

- Supportive Team: Work with a passionate group committed to top-tier customer service and real impact.

- Fun, Dynamic Role: Each day is different; you’ll meet new people and help with an essential purchase.

- Team Discounts: Enjoy team discounts.

- Paid Parental Leave: Paid parental leave for both primary and secondary carers.

- Employee Assistance Program: Access support when you need it.

Important Notes

- Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.

- Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.

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