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Customer Service Specialist

3 weeks ago

Melbourne, Australia Beame Full time

**About BEAME Medical Technology Limited**:
**About the role**

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

This role is open for both full time or part time arrangements (depending on the agreed upon hours & days)

**_Working location: Flinders, Room 3233, 32/F, 367 Collins Street, Melbourne VIC 3000_**

**Requirements**:

- Delighting customers with exceptional post-sales support, promptly and professionally addressing their inquiries, concerns, and issues.
- Efficiently handling customer complaints and escalations, going above and beyond to find solutions and resolve issues, ensuring the customer's complete satisfaction.
- Forging and nurturing strong relationships with customers, surpassing their needs and expectations.
- Proactively conducting customer satisfaction surveys and gathering valuable feedback to continuously enhance the customer experience.
- Collaborating seamlessly with internal teams, such as sales, marketing, and operations, to ensure a seamless and seamless customer journey.
- Identifying opportunities for process enhancements and actively contributing to developing customer service policies and procedures.
- Ensuring meticulous upkeep of accurate customer records and documentation, guaranteeing the integrity and confidentiality of the data.
- Working in our Melbourne office location to schedule the appointment with our customers to pick up their aligners on site.
- Staying up to date with extensive product knowledge and industry trends to efficiently assist customers and provide tailored recommendations.

**Benefits**
- Proven experience in a customer service role, preferably in the healthcare or dental industry.
- Excellent communication and interpersonal skills, with fluency in English, other languages is an added advantage.
- Strong problem-solving and decision-making abilities, with a customer-centric mindset.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Positive attitude, empathy, and a genuine passion for providing exceptional customer service.