[Apply Now] Customer Service Specialist- Full Time

3 weeks ago


City of Melbourne, Australia Kinetic Full time

Customer Experience Specialist – Full Time

Location: Melbourne

Are you passionate about delivering exceptional customer service and building strong relationships? Join Kinetic, Australia and New Zealand’s largest and most diverse bus network operator, as a Customer Experience Specialist.

In this role, you’ll be part of a supportive team that keeps customer satisfaction at the heart of everything we do. You’ll manage inbound and outbound customer feedback, resolve complaints with empathy and professionalism, and collaborate with our depots, operations, and frontline staff to ensure the best possible experience for our passengers.

What you’ll do:

- Handle customer enquiries and complaints via phone, email, and other channels with care and efficiency
- Investigate and resolve issues, ensuring accurate case notes and timely follow-up
- Work closely with internal teams to resolve matters and reduce repeat complaints
- Analyse customer feedback trends to identify opportunities for service improvement
- Contribute to reporting for management and contract partners

What you’ll bring:

- Strong communication and interpersonal skills with the ability to show empathy in difficult situations
- Analytical thinking and attention to detail
- Ability to manage competing priorities and meet KPIs
- Experience in customer service, complaint handling, or related roles
- A proactive, team-focused approach

Why join us?

- Be part of a values-driven organisation committed to moving people and enhancing communities
- Work in a supportive environment that encourages learning and growth
- Opportunity to make a real difference in customer experiences every day

At Kinetic, we celebrate diversity and are proud to be an equal opportunity employer. We encourage applications from people of all genders, backgrounds, and experiences.

If you’re ready to put customers at the center of what you do and want to join a growing team, we’d love to hear from you.

Apply now and help us keep our communities moving.

#J-18808-Ljbffr



  • City of Melbourne, Australia Conquest Personnel Pty Ltd Full time

    Customer Service Officer - Join a Sustainable, Award-Winning Company! Location: Dingley, VIC Employment Type: Full-time, Permanent Are you an organised, detail-oriented professional who loves providing exceptional customer service? Do you want to work for a company that values sustainability, innovation, and a friendly, supportive team culture? We're...


  • Melbourne, Victoria, Australia Kinetic Full time $60,000 - $80,000 per year

    Customer Experience Specialist – Full TimeLocation: MelbourneAre you passionate about delivering exceptional customer service and building strong relationships? Join Kinetic, Australia and New Zealand's largest and most diverse bus network operator, as a Customer Experience Specialist.In this role, you'll be part of a supportive team that keeps customer...


  • City of Melbourne, Australia Service Stream Full time

    Complaints Coordinator page is loaded## Complaints Coordinatorlocations: VIC - Melbourne - 655 Collins St: SA - Regency Park: Lutwyche, QLD: WA - Welshpooltime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: November 10, 2025 (28 days left to apply)job requisition id: JR-116360# **Primary Location**VIC - Melbourne -...


  • City of Melbourne, Australia Service Stream Full time

    ServiceNOW Developer page is loaded## ServiceNOW Developerlocations: VIC - Melbourne - 655 Collins Sttime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 17, 2025 (30 days left to apply)job requisition id: JR-116432# **Primary Location**VIC - Melbourne - 655 Collins St# **Job Description Summary**As a ServiceNow...


  • City of Melbourne, Australia Kinetic Full time

    The Opportunity We are seeking an enthusiastic Customer Ambassador to join us full time to be the face of SkyBus. This role is all about creating outstanding first impressions, driving brand awareness, and helping customers choose SkyBus as their preferred airport transfer. What You’ll Do - Welcome and great customers at SkyBus terminals and inside...

  • IT Service Delivery

    7 days ago


    City of Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins St# **About the Role**At Service Stream, we’re a leading provider of essential network and infrastructure services that keep Australia connected across telecommunications, utilities, transport, and energy. Guided by our values of Safety, Delivery, People, and Accountability, we partner with major clients...


  • Council of the City of Sydney, Australia Asuria Full time

    Who are Asuria? We are a leading provider of Employment Services in Australia, dedicated to connecting individuals with sustainable employment opportunities. We are a company that beats to an Enterprising Heart and our mission is to inspire, support and guide participants to unlock their full potential. Our people are at the heart of everything we do! What...


  • City of Melbourne, Australia Convergys Full time

    Customer Service Specialist page is loaded## Customer Service Specialistlocations: AUS Work-at-Home South Australiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: February 28, 2026 (30+ days left to apply)job requisition id: R1670744Job Title:Customer Service SpecialistJob DescriptionJoin a respected Federal Government...


  • City of Melbourne, Australia Bendigo & Adelaide Bank Full time

    It starts here. With Bendigo Bank… and you. We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. Your role as a Customer Advisor puts you in the driver’s seat of our service delivery, giving you the autonomy...


  • City of Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins StService Stream are on the hunt for a new Infrastructure Engineer to join our GBIS team!# **About the Role**As an Infrastructure Engineer, you will be responsible for the strategic implementation, management and support of key infrastructure technologies that underpin the Service Stream group. Maintain...