Concierge and Administration Worker

Overview

Launch Housing is an independent Melbourne-based community organisation committed to ending homelessness. We provide housing and a range of support, education and employment services to help thousands at risk of, or experiencing homelessness. With over 400 staff across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive change.

Our people are the backbone of our organisation. We support wellbeing and professional development, value lived experience and diversity, and provide high-quality training and supervision, wellbeing days, access to an Employee Assistance Program and more to ensure a fulfilling career with us. Don’t just walk past homelessness. Join the solution.

Benefits

Our permanent and fixed-term employee benefits include:

- Contributing to useful and rewarding work and giving something back to the community
- Wellbeing days, ceremonial leave, carers leave and study leave
- Flexible working arrangements
- Purchased leave
- 17.5% leave loading
- 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
- Training and career growth opportunities across Launch Housing
- A portion of your income can be tax-free by salary packaging your personal expenses
- Additional tax-free salary packaging on dining and accommodation expenses
- Positive, supportive and progressive work environment

About the opportunity

The Elizabeth Street development is the first of its kind in Australia and is based on five key elements:

- Permanent – offering self-contained, high-quality housing
- Safe – 24-hour staffing and controlled secure access to the building and apartments
- Affordable – rents set at a maximum of 30% of income
- Supportive – onsite supports to help stabilise and sustain housing
- Diverse - a social mix of tenants ensuring a thriving community (131 studio apartments)

The position will primarily be responsible for the smooth operation of the Front of House area and undertaking administrative tasks as directed by the Management team. The role will work collaboratively with Case Managers, after hours and tenancy management teams to support the well-being of 65 formerly homeless tenants, and act as agents on behalf of the landlord after business hours and on weekends.

This role is permanent, part-time, based at ESCG. The shifts are Monday to Friday, 7:30 PM – 10:30 PM.

What you'll be doing

- Engaging with tenants in an informal, strength-based, client-focused way
- Monitoring well-being of tenants and communicating issues to support/tenancy staff
- Facilitating referrals to external services as required
- In consultation with day staff and/or on-call, providing welfare checks for tenants
- Assisting tenants, staff and visiting professionals in accessing communal and program spaces
- Providing phone concierge services
- Responding to and reporting building maintenance issues
- Maintaining transport and grocery cards and other essential goods as needed
- Managing entry/exit of tenants, visitors, contractors and visitors, including access
- Monitoring CCTV and responding to incidents per procedures and policies
- Maintaining and updating records in Front of House systems (e.g., Logs, Incident Reporting, Registers)

What we're looking for (key selection criteria)

- Qualifications or progress towards qualifications in Social Work, Youth Work, Community Services or related discipline (preferred)
- Ability to build positive relationships with people from diverse backgrounds
- Strong interpersonal and communication skills
- Experience working with people with complex needs
- Experience in Front of House/Reception duties
- Strong organisational and time management skills
- IT literacy and ability to use client management systems
- Proven ability to complete tasks efficiently with problem-solving skills
- Commitment to the values of Launch Housing and ending homelessness

Salary: $39.81 - $42.69 per hour + Superannuation + NFP Salary Packaging (Tax Savings) + Additional Wellbeing Leave

For more information, contact Anete Rumbergs at anete.rumbergs@launchhousing.org.au

Open to internal applicants only. Applications close 26 September 2025.

How to apply

To apply, click the “Apply for this job” button. Please submit a cover letter addressing the key selection criteria and your CV. For a copy of the position description, contact careers@launchhousing.org.au.

Launch Housing encourages Aboriginal and Torres Strait Islander peoples to apply. We are a dog-friendly organisation on some sites; please contact the Hiring Manager with questions. If you require reasonable adjustments at any stage, please email careers@launchhousing.org.au. Launch Housing is committed to child safety and equal opportunity, and supports accessible working arrangements for all. All applicants must have the right to work in Australia.

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